posted on November 1, 2003 07:48:45 AM
I recently stuck $5.00 in a box and sent it to a bidder with his purchases - because he sent payment before I could tell him what combined shipment cost would be.
Now I have a woman who bought 3 items from me. She has paid for the first two with Bidpay - also without asking for combined shipping costs. I just e-mailed and asked her not to add any shipping costs to the third auction. (I shipped the first two together - which of course reduced the postage price.)
Does anyone else who offers to combine shipping have this problem? If so do you just accept the extra pay and forget about it? Or do you refund some of their money?
posted on November 1, 2003 08:34:48 AM
Happens all the time - at least a few times a week. I refund the extra but I round up to the nearest dollar in my favor. If it's a large amount (had to do a $15.00 shipping refund a few days ago) then I write a check.
posted on November 1, 2003 10:49:40 AM
If its only a buck or two I keep the money, it helps make up for my undercharges on shipping. If its over a couple bucks I refund. By the way through the years I have made lots of mistakes on shipping cost both over charging and under charging by a couple dollars. Lots of emails about the overcharge but NEVER once did any buyer say that I undercharged and could they send me a couple dollars to cover my cost. LOL
posted on November 1, 2003 01:10:28 PM
Under a dollar I use stamps for refund over I use a check. It keeps my books straight and is nickel, dime anyway.
Republican, the other white meat!
posted on November 1, 2003 02:41:48 PM
I don't see any reason to refund if it is less than a buck. That helps make up for the undercharges I have absorbed. I have never had a complaint yet. Why spend 37 cents to send back 69 cents??
[ edited by sanmar on Nov 1, 2003 02:42 PM ]
posted on November 1, 2003 06:35:33 PM
why would you spend 37 cents to send back 69 cents? just put the money in the box or envelope your sending the article to them in.
posted on November 2, 2003 08:53:52 AM
We used to send refunds for overages. But here is my take on it:
#1 No one EVER said, gee, thanks. So I think they don't really care about a few cents or even dollars, or even the gesture.
#2 If the person is really concerned about saving a bit of money....they WILL let you know, trust me.
posted on November 2, 2003 10:31:23 AM
Reminds me of something that happened to me this week. I bought a book through Half.com. A day later a package came from the seller!! (Yes, shipped media mail from another town in So. Calif.!) The package contained a Patricia Cornwell book on tape. I hadn't order it or anything by Cornwell. E-mailed the seller. He apologized, said he'd switched items with two buyers, asked me to "forward" the tape to the correct buyer, whose address he gave me.
I thought we couldn't forward media mail, and I e-mailed asking if he really meant for BOTH buyers to be out $1.42 because of his mistake. Haven't heard from him. What would you do?
Was I right that it couldn't be forwarded? (Especially since it had been ripped open already?)
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Junk: Stuff we throw away.
Stuff: Junk we keep.
