posted on November 3, 2003 04:59:36 AM new
Had a winning bidder pay through PP.
They had bid on another item that was to end 3 days later.
Trying to be fair, I offered to refund the original paymn't so that I could combine to save them money on shipping costs.
The ID agreed so I refunded.
3 days later, the ID was outbid.
Now, I cannot get in contact with the original bidder to repay for the first item.
ALL emails bounce, Ebay, my server, VENDIO, and PP.
I have reported this to EBAY.
Should I wait or go ahead a relist?
Error message is:
Warning! Connection refused...etc., on all of them!
What does that mean?
Thanks!
posted on November 3, 2003 06:22:11 AM new
There might have been a bad storm or a power outage. That happens and there is nothing we can do about that.
ISP's are like eBay mine does maintenance once a month and then they tell us that we might not be able to connect to the internet. But they do it a 2 or 3 am.
posted on November 3, 2003 08:39:10 AM new
I hope this works out well for you! I do think that you could have combined shipping anyway, without thinking you needed to refund for the original PayPal payment. Unless I'm missing something, if the buyer got the second item, too, you could have waited to ship both at once and just charged what you needed on shipping for the second item?
___________________________________
Junk: Stuff we throw away.
Stuff: Junk we keep.
posted on November 3, 2003 01:20:16 PM new
It worked out fine!
Her server is back up and she paid.
Thanks gang!
Road, yes, I guess I could have, but with PP they only give you 7 days to ship.
Supposing she waited 4 or 5 days later to pay for the second item.
I'd been in a mess if the customer wasn't honest!
posted on November 3, 2003 03:44:57 PM new
LindaJean, see what you get for being nice sometimes???
Doing the right thing doesn't always payoff for yourself. It is just so grand to be moral and nice and kind and then you wind up scratching your head, because you dont have sh* when you should have.
(Now y'all know what kinda day I had!! )
ps: Love Fluffy's sig lines. Who is she talking to? Herrself? Or one of us?.....)
posted on November 3, 2003 03:59:32 PM new
Just curious....how much money was involved here?
.
.
.My opinion is that you were very nice to offer to save your customer money on shipping. Little things like this make a big difference, and this level of customer service will help your business greatly. I also think that you violated one of the 10 commandments of sales.......never, ever return money once you've been paid if there's no reason to.
posted on November 3, 2003 04:58:34 PM new
OT ~
I just got my catalog in the mail last week, fluffy!
My favorites:
It could be that the purpose of your life is to serve as a warning to others.
and
That which does not kill us...only postpones the inevitable
posted on November 3, 2003 05:02:01 PM new
I usually like to combine items into one shipment.
If you don't, then PP gets more money!!
2X on shipping plus the item value.
I am usually tolerant,to a degree, but if you read my other thread, you will see that I am too old for just plain old laziness on Ebay's part, Safe Harbor's CS.
posted on November 3, 2003 06:05:57 PM new
Fluffy, what an odd site. I chuckled a bit, but dont think I could take that in daily doses. Like the "get over yourself" line, though. (I say that alot!)
)
