posted on January 7, 2004 10:57:10 AM new
I have a customer who has bid on one of my auctions. The auction ends on Monday night.
He now decides he does not want the item, so I replied to his email that I understood, and if he wanted to retract his bid that was fine with me.
He emailed me back....
"Hi
thanks for your reply. If i win i would like to do this. I will pay all of your fees listing ect and then you can just realist it. if that is ok with you? or some other arrangement that seems reasonable. I do not want to retract my bid because that has a negative effect on my profile.
let me know"
I don't like to cancel bids, because I think buyers should be accountable for their retractions.
Any advice here?
Thank you!!
Will be back shortly - have to pick up the little darling from school
__________________________________
"I have neither the time nor the inclination to explain myself to the people who sleep under the very blanket of freedom I provide, and then question the manner in which I provide it. I'd rather you just said 'thank you' and went on your way." - A Few Good Men
posted on January 7, 2004 12:17:18 PM new
wgm, I had something similiar happen. A guy wins a webcam from me for $69. He then says he can't afford it, but he will pay me my listing fee's (he's a seller also) I just told him, no, I'm the one responsible for listing fee's as he should know, the item may not have sold and I still have to pay them, it the FINAL value fees. So I told him, no I don't want the listing fee's, that I was filing a NPB to get my FVF's back. He says, 'I think this will be my third' -Tough I did it anyway. He didn't neg me, I didn't leave fb either.
In your situation, I think the buyer should retract his bid. Or if he won't, you should. Then do as the othes say and put him on you BBL right away. IMHO
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posted on January 7, 2004 12:34:24 PM new
Bid cancelled with this explanation: "Buyer doesn't want bid retraction on his "record".
Bidder blocked.
Thank you
__________________________________
"I have neither the time nor the inclination to explain myself to the people who sleep under the very blanket of freedom I provide, and then question the manner in which I provide it. I'd rather you just said 'thank you' and went on your way." - A Few Good Men
[ edited by wgm on Jan 7, 2004 12:43 PM ]
posted on January 7, 2004 03:11:05 PM new
No one works for free
If he wants to compensate you for relisitng the item, he should reimburse ALL ebay fee's plus $$ for YOUR TIME to answer his emails and relist the item.
Also remember he may get outbid. So you could wait until just before the auction closes, then cancel his bid if there are no other bids.
[ edited by dcpent on Jan 7, 2004 03:14 PM ]
posted on January 7, 2004 09:02:58 PM new
Tell him no dice. If he wins the auction, he must pay for the item. Otherwise he/she is to retract their bid.
Tough question. I can't seem to get this to fit quite right as any policy violation other than maybe auction interference. I believe Ebay may see it that way if you included the emails from this buyer.
I believe you made the right choice in cancelling this jamokes bid and putting them on your BBL.
