capolady
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posted on May 17, 2004 12:24:48 PM new
Finally got nailed by buyers over no delivery confirmation.
last month I had to go into the hospital for a few days for surgery. I left a bunch of packages with delivery confirmation slips for my husband to ship for me. He forgot D.C. slips and had no idea how important it was so he just shipped without them.
I could just cry!!!
I've been holding my breath waiting for the hammer to fall, and sure enough it did.
Friday I received notification from Paypal of a chargeback because of non receipt. I emailed the buyer to ask if they were happy with their item (hoping to trap them). No such luck. The buyer responded with "Did you use delivery confirmation? If so, could I please have the number." I responded that the package had mistakenly been shipped without d.c. The buyer responded "Too bad about your luck."
This morning I got another chargeback out of the same bunch shipped w/o d.c.
Buyers who use paypal are getting much smarter. Some are now aware that if the d.c. isn't on the package they can get their money back and the seller has no recourse.
Of course I knew this already and this has only happened because I was unable to ship the packages myself.
Just a heads up to newbies out there in ebay land or anyone unfamiliar with paypal rules - never ship to a customer who pays with paypal w/o a delivery confirmation. It could very well come back and bite you in the you know what!!!
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replaymedia
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posted on May 17, 2004 12:30:46 PM new
Cute.
It'd be one thing if there was any doubt whether the thing really got lost, but with his response, it's painfully obvious that he's trying to rip you off.
Unfortunately, I don't think there is anything you can do. Was this an expensive item?
--------------------------------------
We do not stop playing because we grow old. We grow old because we stop playing -- Anonymous
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tomwiii
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posted on May 17, 2004 12:36:02 PM new
As soon as 30 days is up, do a USPS trace on the packies!
In the mean time, call their PO & ask to speak with their carrier & see if he remembers the item??
I had this a few mos ago, where my drop-shipper didn't use DC on a $60 scale to ALASKA & the "lady" tried the "I never received it" scam on me.
I called & sure enuf, her carrier remembered the package & the delivery --
IT'S A MIRACLE! The "lady" suddenly discovers the package hidden under a pile of whale butts!
DON'T EVER ACCEPT BEING SCREWED BY THESE PRETZEL-CHOKERS!
 
773
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sanmar
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posted on May 17, 2004 12:43:04 PM new
If you send with postage from P/P, you automatically get DC free on Priority Mail & for 20 cents on 1st class mail. Then you never have to worry about forgetting the DC. I ahve been using it for about 2-3 months & it works great. I bought sticky back paper at Office Depot, Their generic (house brand) is about 20 cents a sheet in packs of 100. Hope you can recoup your losses.
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stopwhining
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posted on May 17, 2004 12:43:11 PM new
are you sure your husband shipped them??
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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capolady
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posted on May 17, 2004 12:47:08 PM new
Yes, he shipped them. I have insurance slips stamped and I will recover my money.
It just irritates me that some people (certainly not all), are just plain deceitful.
Thanks for all the good advice and well wishes!!!
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wrightsracing
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posted on May 17, 2004 12:51:47 PM new
I agree with this.
As soon as 30 days is up, do a USPS trace on the packies!
In the mean time, call their PO & ask to speak with their carrier & see if he remembers the item??
You can also send a email to the buyer, to let them know that you will be/have called their PO.
I have done this a few times, and Have had very good results.
Wow, I found the item !!!!
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stopwhining
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posted on May 17, 2004 12:55:23 PM new
you said there are stamped insurance slips,i assume they are the green ones for anything 50 or under??
did the buyers pay for the insurance??
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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tomwiii
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posted on May 17, 2004 12:56:57 PM new
IMMEDIATELY send her the following:
RALPH'S EMERGENCY PRETZEL-CHOKER MISSIVE:
"Dear Ms P-C:
I'm very upset to hear that item #00000000 "Swedish WoWo Exerciser" appears to have been lost and/or stolen.
From extensive experience with USPS shipping, I have learned that this is an extremely rare occurence that the USPS takes very seriously, especially as your item was INSURED.
Therefore, you'll be happy to hear that I have contacted my local PostOffice to initiate a trace on your item.
At the same time, I have turned all documents over to the USPS POSTAL INSPECTOR'S OFFICE here in ANYTOWN, USA for immediate criminal investigation & prosecution.
Pilfered and/or stolen mail is a crime that affects all of us, & I'm sure you'll render all assistance necessary to track down your stolen package when the POSTAL INSPECTORS call upon you.
THANK YOU!
Sincerely,
Ralph J. Dog"
Again, you'll see:
ELO said it bestest...
"It's A miracle!
773
[ edited by tomwiii on May 17, 2004 12:58 PM ]
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fenix03
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posted on May 17, 2004 01:05:41 PM new
Capo - just for giggles - enter the insurance number into tracking and see what happens. I wonder if maybe those are not scanned in and out also.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
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barparts
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posted on May 17, 2004 02:15:03 PM new
I was going to suggest that you ask the customer to give you their mail carriers name and post office phone number so you can contact them directly to track the packages. It would be interesting to see the response.
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stopwhining
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posted on May 17, 2004 02:16:58 PM new
i think she is using the green slip,not the blue ones.
if she is using the blue ones,then the buyer has to sign for it.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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sparkz
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posted on May 17, 2004 02:35:18 PM new
Tell your hubby that for every chargeback you receive, he has to take you out to dinner at the best restaurant in town. It's an Ebay regulation.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
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capolady
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posted on May 17, 2004 03:04:02 PM new
sparkz: that's the best idea yet!!!
I did use the green insurance for under 50.00
I took it into the branch I always go to and one of the guys I know really well made a copy and he's going to trace it for me. I did email the buyer and explain that the item is being traced and I'm sure she will be happy to cooperate with the Postal Department.
Haven't heard back from her yet, but I'll bet another miracle is about to occur.
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neroter12
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posted on May 17, 2004 03:13:18 PM new
I bought a few things awhile back and I was amazed at the 3 sellers who did not use DC. At the time I remember thinking what if I wanted to be a dishonest bi** and claim non-receipt? Of course, I did not do that, but it crossed my mind it is a possiblity and I kind of wondered how these sellers were getting along so far? Unless like you, it was an one time error, but somehow I dont think it was.
I've done it myself just rushing out to the PO before I bought online shipping.
And Capo, my hubby did the same thing too -so out it when it comes to the ebay selling thing - but luckily the buyer did not say they didnt get it. I Feel for ya....People can make ya sick somedays with their antics.
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bizzycrocheting
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posted on May 17, 2004 04:00:14 PM new
capo -- Was it the blue insurance slip that you used? I think those cover over $50. They are, indeed, scanned in, and if I'm not mistaken, the addressee must sign for it. I've used the blue ones several times now and they always scan in the number.
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fluffythewondercat
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posted on May 17, 2004 04:05:06 PM new
I kind of wondered how these sellers were getting along so far?
I shipped for years without DC and got bit big-time once by a lady who was no lady. She claimed non-arrival of 42 packages and when I didn't promptly refund her money, negged me for each and every one.
Fortunately, not long after that, eDC came online. Now nothing leaves Casa Fluffy or Office Fluffy without it.
--
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cblev65252
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posted on May 17, 2004 04:09:44 PM new
I have bad feelings about one I have now. She has 7 pos and 2 neg for non-payment. She paid quickly but opted out of insurance. This is a very breakable object going to CA from OH and you can bet it's not leaving the post office without DC and insurance!
Cheryl
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neroter12
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posted on May 17, 2004 04:36:01 PM new
Wow Fluff, 42? What a bit**!!
As someone else said, earlier on people were not so hip (and some still are not) to the opportunity of pulling of those kinds of stunts. Not now though. Anybody buying or selling after a few trans seems to get the drift.
Cheryl, had one like that...just a feeling about.... I insuranced the thing myself - what - cost me a buck 30? Was worth it because it turned out she did claim damage.
[ edited by neroter12 on May 17, 2004 04:40 PM ]
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Washingtonebayer
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posted on May 17, 2004 05:54:44 PM new
Tom, that is a wonderful letter, you mind if I copy it for later use? (hope not but est to be prepared)
Ron
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tomwiii
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posted on May 17, 2004 06:01:41 PM new
WASHINGTON...
Be my guest 
The really SAD thing is this: belive it or not, that letter has WORKED around 6 times over the past 2 years!
Lot of dem ole pretzel-chokers out there in feeBay land, sadly!
773
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bizzycrocheting
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posted on May 17, 2004 06:07:46 PM new
Tom, Ralphie sure has a way with words! If you don't mind, I'm going to save this in the event I ever need it -- of course, giving Ralphie full credit!
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mcjane
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posted on May 17, 2004 06:21:10 PM new
Me too Tom. Hope I never have to use it, but it's good to have just in case.
Well written, Ralphie sure has a way with words.
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mcjane
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posted on May 17, 2004 06:25:12 PM new
bizzy, how funny, looks almost like a double post, we both had the same idea.
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bizzycrocheting
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posted on May 17, 2004 06:46:17 PM new
McJane -- They do say that brilliant minds think alike!
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mcjane
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posted on May 17, 2004 07:46:07 PM new
Absolutely true, bizzy.
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grantje
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posted on May 18, 2004 03:56:30 AM new
I love Delivery Confirmation. It's the best thing since sliced bread. I wholeheartedly agree, I never let a package leave without a big ole DC barcode on it. (The only exception has been a sample item I sold for 99 cents total (incl. S/H) and could easily replace cheaply.)
My story is not of a "miracle" per se, but I did send a package once that a buyer claimed not to receive. I responded with a polite helpful email indicating the USPS tracking center URL and the DC number of the package involved (which I had already used to confirm that it was in fact delivered). I never heard another word again. Didn't get any FB one way or another.
If possible, I try to get my DC receipt (which, for eDC is simply the other half of the label printout) "round stamped" at the PO, when I drop off my shipment. They are generally happy to oblige, and this provides further proof that I did in fact provide them with a package. I also stress DC heavily to anyone else that takes my stuff to the PO.
Yahoo ID: grantje
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