posted on May 20, 2004 06:34:03 PM new
On May 5th I shipped two pennants by parcel post. Bidder emails me Monday to inform me that he hasn't received his items. I write him back and tell him I will check with the post office. They tell me it should have arrived by now and ask me to fill a form out.
I inform the bidder of this. Today I get an angry sounding email telling me since I have not replied to his emails he wants his money back or he is going to report me for fraud.
I am taking a guess he is not receiving my emails so I write him back from another account.
I don't have a problem refunding his money. I just hope I get the items back because they are very old and hard to find.
Just wanted to let you know I'm here and empathize with you. I hope it works out.
I guess it's possible Parcel Post would take a couple of weeks or more. From what another poster said in another thread, PP packages are held until there's room in the truck.
posted on May 20, 2004 07:43:30 PM new
I have been using Parcel Post for a month now. I didn't know it can take weeks to arrive. I track my packages and they have been taking a week to arrive so I thought that was the norm for parcel post. I think I will use UPS again for the larger items.
posted on May 20, 2004 08:12:12 PM new
I like FedEx for anything over a couple of pounds. Three pounds going almost anywhere is maybe $6-6.50. I send my buyers the tracking number. They can watch their package travel across the country.
Of course your pennants probably didn't weigh more than a few ounces. Too bad your buyer wasn't willing to spring for priority mail.
posted on May 20, 2004 08:13:33 PM new
If you feel the bidder needs reassurance you are handling this well, you might want to pull their contact information and give them a call.
posted on May 20, 2004 08:41:03 PM new
I would definitely recommend FedEx over PP. I'm here in California also, and transit time to anywhere in the lower 48 is 5 business days max. They back it with a money back guarantee. In most instances, except for some rural areas, the rates are better than PP for anything more than a couple pounds.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
