posted on May 21, 2004 10:19:47 PM new
Well, she went and filed a NPBA with eBay and eBay hit me with a warning without ever contacting me first. I sent them a full recount of events and an admonishment for issuing a warning for without getting my side of the story first.
Well, lo and behold! they removed the warning and are now investigating HER for a fraudulent NPBA! They also suggested I file a complaint with PayPal and my CC company (both which I have done already) as well as the IFCC and the post office for fraud as well as contacting the local police for threatening e-mails and phone calls (which would do no good as her threats were not physical and IF she tried anything physical, my 97 pound wife would kick her bloody arse from Phoenix back to "Historic Arlington Virginia" with no need for help from me).
They also suggested I file a fraud alert with eBay and to forward any threatening e-mails I've received from her with headers so they can investigate.
So what did I do? I e-mailed her Wednesday telling her I would consider reversing the chargeback if she would provide me with proof of insurance by Friday in the form of a fax or e-mail (no attachments please!).
Guess what? No response which now definitely leads me to believe she charged me for insurance but never purchased any and is now on the line for the total amount PLUS facing investigations if I choose to file complaints! I haven't filed any complaints but have not overlooked that possibility if this remains unresolved much longer.
[ edited by bkkofaz on May 21, 2004 10:21 PM ]
posted on May 21, 2004 10:43:04 PM new
As I stated in the first thread, barring a major concession from her, the time is rapidly approaching when the postal inspector's fraud investigation unit will enter the picture. I'm sure any information they gather will help Ebay in their investigation and vice versa. Glad to hear the situation took a turn in your favor. Don't let up on her. She gambled and lost, and she's a poor loser.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on May 22, 2004 04:58:49 AM new
Well for a small amount like insurance on your package her selling ID is threatened. By looking at her sales she has some pretty good customers with high ticket items and for that small amount she will be NARU. It is hard to believe that she would do that. I guess there are just some sellers that will try and get by with keeping as much money as they can. I can tell you this no package of mine over $20.00 goes out without insurance even if I have to pay for it my self. I would rather lose $1.30 than $20.00.
This is what makes it hard for people to be honest selling on eBay when they run into a seller like this.
On the Radio last night I heard on the news a man from Wisconsin stole some light fixtures sold them on eBay and what he didn't know is the person that he stole them from found them on eBay. See it never pays to be dishonest.
I am happy for you that eBay has seen your side of the story also and found you innocent. Good Luck and Keep us posted.
posted on May 22, 2004 05:14:27 AM new
i doubt if the USPS investigation can come up with anything,that DC just said it has arrived at your post office.
who took it from there,there is no way to trace it??
If there is a postal receipt,it will help to shed more light-how heavy is the package and if insurance was purchased??
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
posted on May 22, 2004 03:36:22 PM new
A few things to keep in mind. One, she was suppose to have a signature from you or someone at your address confirming in hand receipt of the package because the item was over $250. Those are Paypal rules in the Seller Protection program. She obviously didn't do that.
I am guessing she kept your insurance money, which isn't really a big deal. Why? Because she can simply claim it was self insured by her. The problem with self insured is that if it gets lost, she has to swallow the loss. She is obviously skimping on things to save money, perhaps b/c she paid more or close to what you paid. I am guessing she also probably didn't package it properly as well.
If she was really smart and a true scammer, she would have sent you an empty box, had you sign for it, and you would have been screwed by Paypal. Your CC company would then submit a claim to PP, and PP would deny it because they would have your signature as proof you received the package. Problem would be is that the package was empty. Then you would have to deal with the credit card company and file fraud charges with the post office. Trust me, this happened to me one time and I lost out. Scary. Fortunately, it was a $15.00 item.
I am guessing she simply is a moron who has no management skills for her operation. I would definately do all that was suggested by eBay because this type of seller gives the rest of us a bad name. I would guess she probably did send your item and it was misdelivered. Unfortunately, she should get screwed in the end b/c she didn't buy the insurance you paid for.
posted on May 23, 2004 05:16:56 AM new
If you lost out on $15 and used a CC, best you find a new CC company, most good CC companies will credit $25 no questions asked just simply for good customer service. If you haven't made a habit from doing disputes.
Also a good cc company, if you are a good customer, will side on the dispute of their customer and just push back the charge onto Paypal whether they like it or not.
posted on May 23, 2004 07:28:23 AM new
This whole situation has reaffirmed the policies I abide by as a seller and a buyer.
1) as a seller, I require the buyer to pay for actual insurance cost through the shipping agent and I actually BUY it, too! We then both abide by the shipping agents insurance policy for claims which usually requires some cooperation from the buyer, especially in the case of damaged items. Then if there is a missing or damaged package, I am covered as well from possible fraud. I've had my share of people trying to pull switcheroo's. I used to refund right away when there was what seemed a legitimate claim but once they have their money back, many people feel no further effort is required on their part and I've lost money with buyers not filling out their end of the claim so I can get reimbursed.
2) as a buyer, I pay for EVERYTHING with a CC to protect myself and buy insurance if not already included. If I pay with check, m.o., or debit, I am at the mercy of the seller and/or the shipping agent if anything goes wrong. I have yet to get bilked this way.
