posted on June 4, 2004 03:04:53 PM new
April 26 a private Japanese Bidder won an auction for an old and rare vacuum tube. I shipped the item 2 days after the buyer approved shipping method and he paid with Paypal. May 10th, he filed a PAYPAL Complaint that it arrived broken. May 11th, I authorized an immediate PayPal REFUND for to/and return shipping and for the winning bid amount. PAYPAL 'instructed' me to do nothing until they notified me. May 20th, I e-mailed PAYPal requesting and update of the Complaint Resolution - got no answer. June 2nd, the broken tube was returned from Japan. I e-mailed him thanking him for returning it and apologizing for the inconvenience. He replied with negative feedback. I called PAYPAL customer service on 6/4/04 only to discover they were still "reviewing his complaint" and hadn't refunded his winning bid amount with shipping. No wonder he flamed me! They promised they would immediately refund his money, blah blah. Is this typical of how PayPAL handles complaints? If so, PLEASE recommend another credit-card provider. THANKS, IN ADVANCE! You Guys really gave me GREAT ADVICE on my last posting.
posted on June 4, 2004 03:19:30 PM new
Propay is an option,but it is only for domestic cc transactions and the fee is higher-35 dollars per year,3.5 % discount fee and 35 cents transaction fee.
there is also a 1/2% fee when you transfer fund from your propay account to your bank account.
auctionpayment.com will allow your japanese bidder to use his credit card to buy you a western union order.
there is also payingfast.com,dont know if they are still in business.
search the web and you will find many merchant account providers,or you can call your local bank.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
posted on June 4, 2004 08:23:39 PM new
Confused,,,,,Why would you put refunding in the hands of Pay pal? YOU should have just refunded directly......Screw their "reviewing his Complaint" crap.
Everyday here is New Happening,,,,
And it gets Worse on a day by day basis.
Negs that are unwarranted by people who place orders for products and NEVER pay and then ARE given the rights by e bay to retaliate with LIES in feed backs......Unreal!
WE the SELLER pay these UnGodly fees and e bay stands behind the "Buyers"?????.........who pay NOTHING..........
I just sold two "items" total of $1600.00.....E bay COLLECTS approx.. $133.00 Plus $'s from those two sales......
posted on June 4, 2004 09:53:14 PM new
Your first mistake was accepting Paypal on an international transaction. You need to tweek your TOS to make Bidpay or Int'l money orders the only acceptable payment methods. Just out of curiosity, what was the nomenclature of the tube? I may have a replacement you can offer him to entice him to withdraw the neg.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on June 4, 2004 09:59:36 PM new
PayPal does sometimes take a few days to clear a refund, especially on international transaction. They take extra time to clear everything regarding complaints on international transactions. Over a week ago i had someone file a complaint for something not as described (we are talking factory new with photos of an item so indescript it may as well have been a No2 pencil and I have yet to find out what was wrong) thing is, PayPal does not actually investigate "Not as described" complaints. They did however hang up the dispute until this morning when they sent me notice that they do not investigate "not as described" and were dropping the dispute. It can be a pain but when I send refunds I usuall send he recipient a copy of the transaction number so that they know it is PayPal and not me that is causing the delay.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
posted on June 5, 2004 01:53:55 AM new
I only involved PAYPAL because the buyer's first complaint was he hadn't received the item. I responded with the results of my USPO trace, which was the item was delivered to him the day after he filed the non-delivery complaint with PAYPAL. Reason for Using PAYPAL for the REFUND: since I had the funds in my PayPAL Account, it seemed like the quickest and easiest way to refund his money. Hindsight proved me wrong. Condition of 6/2/04 returned tube: the interior components,(those inside the glass envelope) are black, brittle and loose which indicates the buyer plugged the tube into an excessive power source causing it to overheat and break, so it wasn't broken in shipping as the buyer stated. The ignoramus-buyer broke it. OUTCOME: I'm using Square Trade to delete the negative feedback and I'm (temporarily) suspending overseas sales.
posted on June 5, 2004 07:39:20 AM new
sensible -- The buyer has his feedback private. Was it private when he bid? I wonder if he does this to other sellers.
posted on June 5, 2004 07:58:30 AM new
power source is different in japan,does he know that??
or does he care??
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
