ladyjewels2000
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posted on June 8, 2004 04:21:39 AM new
I am sure this has been posted before but I am not normally a bidder - just a seller.
I recently bid and won an item that cost in the $75.00 range. It was an antique piece of glass which was listed as having some tiny little flea bites.
When I received it - the was a fingernail size chunk in one spot and some other tiny little flea bites.
I wrote the seller from the ask a question forum and never got a reply. Wrote a day or two later to which she replied that she never got my email. She stated if I wanted I could return for a refund - period - nothing mentioned regarding the postage.
Her listing does say she will give full refunds (no postage unless it it misrepresented)
So I sent her a photo to verify that she was not calling this a flea bite. I also asked it she intended to pay the postage both ways? I don't think I should pay $12.50 or $25.00 (both way postage if it came to that) for her error - (I didn't say this in the email just asked the question? And I stated that I would be willing to keep the piece at a discounted rate (I think the chip will cut the value in half but I was thinking more on the lines of $25.00 which is what she would have to pay for 2 way postage and she still could only resale for much less) - I guess this is were everyone will pull the beating me up sticks out - but I feel it's more than a fair offer.
That was last week and I still have not gotten a reply. I have emailed 3 or 4 more times and she won't ask. Her last negative is "Returned item for refund which I never received - out item and money"
I used paypal but I had funds there so I don't think my credit card is involved.
Is this some that can be reported to ebay?
Do I have any recourse other than negative FB
Thanks for any help
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cblev65252
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posted on June 8, 2004 04:51:17 AM new
I think you're being perfectly reasonable. Usually when a customer emails me with a problem on an item, I offer them a couple of choices. One of those choices is keeping the item at a discounted rate (usually 1/2). My rationale is that it would be a PIA to get it back and relist it and the cost would probably not be worth it. She should, IMO, pay for the return postage at least. Were there photos of the "chunk"? If so, she may have you there. I try to photograph every flaw because my description may not be clear enough to the bidder.
Cheryl
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ladyjewels2000
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posted on June 8, 2004 05:02:40 AM new
There were photos showing the tiny flea bites but not this chunk. It's in an area that could be ground out but that would cost me even more.
I think she was being vague on purpose - if I returned it she would not refund any postage - which is unfair.
When I make an error - I'm willing to refund with postage both ways - and with her last negative and lack of replies to my emails - I don't think I trust her to refund me anything now? Plus she has a time limit on refunds which is almost here?
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stopwhining
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posted on June 8, 2004 05:08:16 AM new
there is another thread on item not as described -2 pieces of pottery costing over 500 dollars.
When you start asking seller to pay postage both ways,she sees herself in a situation-not only is she not making any money on this transaction,she sees herself bleeding cash two ways -the ebay listing fee and the postage refund.
you are better off negotiating a partial refund.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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Reamond
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posted on June 8, 2004 05:11:53 AM new
Unless you use a credit card, you're at the seller's mercy. You're basically going to get whatever the seller wants to give you.
Feedback is useless. Most sellers have multiple IDs and if one gets too many negs they move on to the next one.
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ladyjewels2000
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posted on June 8, 2004 07:13:25 AM new
I would be more than happy to accept a partial refund but she's not answering my emails at all. Unless she relisted without changing anything - she won't sell it for 1/2 what I paid so why won't she reply??
I want to give the benefit of the doubt that maybe she isn't getting my emails but I've sent 2 different ways.
Would any of you call her?? She has 6 negative out of 1300 which isn't bad. But I don't like what they say too much.
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Libra63
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posted on June 8, 2004 07:36:50 AM new
yes, I think you are right. When I offer something that is misrepresented, I did that once. If they write me I tell them what I will do. A complete refund including postage not both ways but back to me. Or I ask them what would you like me to do. I don't think asking for postage is wrong if your piece was misrepresented and it seems like it was. Stick to your guns unless you think you will be out your money. eBay doesn't need sellers like this but I am sure it is full of them. I think 6 negatives is way to many in 1300 transactions and honest seller would not have that many. Good Luck
Sorry Lady I would never have bid on that item when it said flea bites and the price was that high but then I only buy beads on eBay.
[ edited by Libra63 on Jun 8, 2004 07:38 AM ]
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rarriffle
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posted on June 8, 2004 07:45:11 AM new
Libra, six out of 1300 is too many, an honest seller wouldn't have that many? back your truck up and climb off that pedestal!
6 is not even half of one percent in this case! and we (sellers) all know you can get a negative for anything including snow on the delivery day.
I can see why the seller is mushing her feet over losing $25 on this transaction. give her a dollar figure you feel would be fair in your next email her, or call with a specific $ amount you would like. with that many positive feedbacks this seller should be reasonable about it. let's hope so anyway.
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Japerton
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posted on June 8, 2004 08:49:20 AM new
Partial Refund is BS.
She's in the wrong. I've had "no refunders" give me refunds.
Pull her info, chat with her.
Never buy sans Credit Card above and "eat the loss" limit.
Mine is about $30.
~~~~~~~~~~~**~~~~~~~~~~~
Avatar wish list....
...and he must possess a kind eye...
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myoldtoy
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posted on June 8, 2004 08:51:37 AM new
Lady: if the bad spot is on an exterior edge, like lip or foot, correction/removal may be next to impossible.
a chunk is a serious-telltale defect; evidently underlined by seller not showing all the damage. if damage on lip, the entire circumference may have to be altered...
you want to negotiate - thats up to you-its your money.. you are professional in your attitude to return postage both ways-when you are wrong...so you should expect it also? i think you should...
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Libra, you said the following:
"yes, I think you are right. When I offer something that is misrepresented, I did that once. If they write me I tell them what I will do. A complete refund including postage not both ways but back to me"
ANNNNND,
"and honest seller would not have that many."
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i have 4 negatives out of ONLY 677 positives; so i guess you will want me at the top of yours list...
you publicize the above statement[s]; then impune others' integrity???
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myoldtoy
myoldtoy
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stopwhining
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posted on June 8, 2004 09:04:21 AM new
if her last neg is-item returned,no refund,so i lost money and item ,it should give you plenty of warning what could happen if you return the item.
since you paid with paypal fund,you will be #*!@ out of luck if she pulls the same trick on you.
Like Reamond said,she could always move on to another selling id .
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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parklane64
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posted on June 8, 2004 11:40:12 AM new
Don't risk a loss. Just neg the heck out of them for the benefit of future bidders.
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sanmar
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posted on June 8, 2004 11:53:34 AM new
I have never honstly misreprsented an item, but not everyone is beyond making a mistake. I state in my TOS that I guarantee my china to be as described. I also state that I do not refund shipping costs. I just sold one party $150.00 in china. She was not happy with it I simply said send it back, no questions asked. She was happy that I didn't make fuss. In the case of the misrepresenting an item, I agree all charges should be refunded. Giving a neg is like kicking a dead horse. It makes you feel good for a minute & didn't hurt the horse one bit.
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Libra63
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posted on June 8, 2004 12:02:25 PM new
I am 30 away from a 1,000 and I have none. I filed NPB on one transaction. I guess I can't go what others sell I can only relate to mine. I will always honor what I say in my auctions. Sorry I said that but I do think that many negatives is to many especially when Lady said she didn't like what the negatives said. That would put up a red flag for me. If sellers and or buyers would be honest we wouldn't be having this discussion. Now I give my opinion and right away you jump down my throat. raffile I think what you said about me was wrong. I didn't voice MY opinion to be criticized like you did to me, I just made a statement. I guess I was lucky I must have had honest buyers/sellers....
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Libra63
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posted on June 8, 2004 12:13:03 PM new
my old toy-Libra, you said the following:
"yes, I think you are right. When I offer something that is misrepresented, I did that once. If they write me I tell them what I will do. A complete refund including postage not both ways but back to me"
ANNNNND,
"and honest seller would not have that many
********
Boy did you take that out of context. Those two statements had nothing to do with each other. But the way you wrote it is sounds like it does. If fact that is the problem here people read into the threads what they want to read. She was asking for help and I tried to help her. I really don't care how many negatives sellers or buyers have I will not be like that. I would not buy from a seller with that many negatives with only 1300 auctions and especially what Lady had to say about them and possible problems. I don't need another object in my house that has problems. I have a husband and he is problem enough.
Are you complaining about the first paragraph? I stand by what I say in my descriptions because I don't want negative feedback about my auctions, if when they receive my product and they are not satisfied I will take it back and I will never list it again.
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ladyjewels2000
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posted on June 8, 2004 12:25:15 PM new
I'm over 1200 w/o a negative but I'm ready to get one for this auction if it works out that way. I saw the number on FB but didn't read them - I guess that was my mistake. What get me the most is she has replied to all the negatives except the last one!!
As to the chip - it's not on the rim or the bottom - there is a rim just above the bottom of the item and each side has a slot - it's on one of the slot edge if that makes sense? I think I could have it ground but I don't know how much that would cost.
Libra sounds like your day is going like mine? I think I will go hit some Thrift stores??? I can find broken glass there for 1/4 the price?? lol
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ladyjewels2000
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posted on June 14, 2004 07:16:31 AM new
UPDATE
I got the sellers phone, called and a left a message about 5 days ago. I was going to leave neg FB today but last night she called and we worked it out. She agreed to a discount which would be about what the two way shipping would be.
All is well that ends well.
Thanks
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