posted on July 20, 2004 05:03:03 PM new
I had a new bidder (feedback 21) bid on one of my items back in the middle of June. She won the item on June 24th. About a week or so later, she wrote to me to tell me that she didn't think that these patterns go for this much money. I wrote and explained that they were discontinued patterns and that this is around the price that this particular pattern goes for. Mind you -- SHE'S the one that placed the bid! Well, she wrote back and told me that she would send me a money order on July 9th (15 days after the auction closed -- my TOS states payment due within 10 days). I say ok. She never sent it until July 12th and when she does, she doesn't bother to include the shipping in the payment. I figured, ok, it took me this long to get paid. I'll let it go but will block her from future bidding. I immediately (the next day) sent out her item to her. Today, she leaves me feedback (my 500th one, too) giving me a positive and saying "expensive item but nice". I haven't left her feedback yet. What would you do? I wasn't going to leave her feedback at all because it took so long before I received my payment (almost 3 weeks), but she did maintain contact with me which I thought deserved a positive. Thanks.
posted on July 20, 2004 05:22:09 PM new
Hello,
Just not a frothing at the mouth, want it NOW, buyer. If you have lots of bids on your lots Just give a meaningless PFB (Like "Good" or "Thank you for winning Bid" As you accepted the P/H hit.However if its slow unblock her and proceed. Ignore the urge to lecture or comment. Just move on. Buyer will return or not. Make sure your TOS is VERY CLEAR on P/H (If not already). Check to insure your invoice includes P/H clearly as well. If the P/H issue happens again from this buyer. Thank them for the payment and you will ship as soon as the P/H arrives.(DO not return check/Pay Pal.)That breaks them of their little game.Happy selling
posted on July 20, 2004 05:34:44 PM newWhat would you do?
All positives we receive are reciprocated with positives. It says so in our Shipping Notification.
We would not want to go back on our word.
Does it matter one way or the other whether you left it or not? I would not think there is much difference.
If you are one to worry about things, it might ease your conscience to not leave feedback.
If you do not leave feedback, and they ask you to leave feedback, it would let you be able to say you were waiting on the shipping portion of the payment without looking pushy.
posted on July 20, 2004 07:21:49 PM new
Bizzy, I would probably leave a neutral explaining that they paid slow and refused to pay shipping. They are new but that doesn't mean they should expect to pull a stunt like that and get away with it. I have seen plenty of posters on this board state that they would not send the parcel until the correct amount had been paid. They did not hold up their end of the auction process.
Regards,
Adrian
posted on July 20, 2004 07:48:23 PM new
Thanks, Lucy. I'm just bummed that it wasn't a raving review. I finally made it to purple (my little girl's fav color)! She loved Tom's (or should I say Ralphie's) dancing bananas and I have to show her that post everytime she comes over to me while I'm on the computer!
posted on July 20, 2004 07:59:15 PM new
zircon -- So much of me agrees with you. I mean, whenever we, as sellers, mess up, we end up with a neg in alot of instances. But whenever a seller messes up, we as sellers, tend to be understanding.
I think I'm going to sleep on this one. And, perhaps even wait a few days and see how I feel about it. A part of me wants to alert other sellers of this subpar transaction, but then again, I don't know ...
I'm just bummed that it had to happen right at my 500 FB. And to make matters worse, she's sending me prayer requests!
posted on July 20, 2004 08:22:29 PM new
In my TOS is says Be sure to including shipping charges with your payment. All payments sent without shipping charges included will be returned. And that is what I do I send them back. If they don't resubmit them for the correct amount,I treat the transaction as if they never paid me and neg them. I have had zero problems since I started this.
As you accepted the P/H hit.However if its slow unblock her and proceed. Ignore the urge to lecture or comment. Just move on. Buyer will return or not. Make sure your TOS is VERY CLEAR on P/H (If not already). Check to insure your invoice includes P/H clearly as well. If the P/H issue happens again from this buyer. Thank them for the payment and you will ship as soon as the P/H arrives.(DO not return check/Pay Pal.)That breaks them of their little game.Happy selling 
