posted on July 21, 2004 08:47:22 AM new
I'm in a dispute with a seller over crappy mdse received. Paypal's buyer protection policy has more holes than a chain link fence so I just decided to file a chargeback with the bank. Now the bank says I have to return the mdse to paypal, not the seller. That's fine by me. Problem is, paypal won't provide a physical address - a PO Box only.
I called them and the rep says "we don't disclose our address". With a snooty punk attitude, too, mind you. I asked, what do you do, operate in a government bunker underground in Nebraska? You have my bank account, credit cards, phone, etc but you won't disclose an address to send defective goods to? I was livid.
Now I have to use USPS with expensive insurance and tracking instead of reliable FedEx.
This after spending 10 minutes trying to Google a working toll-free number, which is also guarded like the nuclear secrets of the free world.
posted on July 21, 2004 08:56:47 AM new
I don't understand why you have to return the merchandise to PayPal. If you charged back using your credit card, why should PayPal get the seller's merchandise? What happens to it once they receive it? The seller's out both the money and the product?
Yes, PayPal sucks. . .for the seller most of the time. As buyers you have all kinds of protection. We have little to none. Honest sellers are being taken every day.
BTW, PayPal does not get involved in "item not as described" issues.
Edited to add: eBay is not Sears. It's buyer beware. Each and every bidder is warned of that when signing up. Not that that excuses crappy sellers, mind you. If you want 100% assurance that what you buy is of high quality, you need to go to a B&M store. Not shop on eBay.
Cheryl
God grant that not only the love of liberty but a thorough knowledge of the rights of man may pervade all the nations of the earth, so that a philosopher may set his foot anywhere on its surface and say: This is my country. - Benjamin Franklin
[ edited by CBlev65252 on Jul 21, 2004 08:59 AM ]
posted on July 21, 2004 09:00:38 AM new
I don't understand that either. I've been a seller with paypal for years and have never had a problem but if I did I'd be furious about losing both.
This policy makes no sense, but then again, we're dealing with ebay so why aren't we surprised when people get the shaft.
Also let me add that I'm not one of those problem buyers; in fact I sell more than I buy myself, but this case was extroadinary.
[ edited by techanalysis on Jul 21, 2004 09:08 AM ]
posted on July 21, 2004 09:03:56 AM new
Have you called PayPal and do they say to return the merchandise to them? I don't think I'd do that because you are giving the seller some recourse on suing you to get their merchandise back or pressing criminal charges for theft. I'd really check into it. It just doesn't sound right at all. I've had to reverse charges before (not eBay related) and was told the merchandise must be returned to the place of purchase.
Cheryl
God grant that not only the love of liberty but a thorough knowledge of the rights of man may pervade all the nations of the earth, so that a philosopher may set his foot anywhere on its surface and say: This is my country. - Benjamin Franklin
posted on July 21, 2004 09:23:29 AM new
your bank asked you to return to paypal because paypal has the merchant account,not the seller.
paypal also have buyer insurance,if you are not happy with the item,return item to paypal and paypal will refund.
what does paypal do with the returns??who knows??
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
posted on July 21, 2004 10:07:40 AM new
What a great idea. If you receive something you are not happy with, mail it to Paypal! They would be inundated with crap if we got a movement going. Just like the inmate that stabbed Charlie Manson in the eye with a pencil. He was mailed over 5,000 pencils by law enforcement officers from all over.
posted on July 21, 2004 02:42:42 PM new
Sounds like paypal have someone with a brain working for them. With the amount of grief they cause people are you surprised that they don't want their physical address known? There are some people who have lost huge amounts of money to them. Can't have them wandering in and going "postal".
Regards,
Adrian
posted on July 21, 2004 07:33:11 PM new
You can get their physical address for their corporate headquarters from the Secretary of State of whichever state they are incorporated in. Don't be surprised it it returns Ebay's address. You want the one prior to Ebay's purchase of Paypal. The quickest and easiest method, if you have their P.O. Box number, is to file a Freedom Of Information Act request with your Post Office. It cost me 25 cents the last time I did it, but it may be more now.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
