posted on January 12, 2005 06:23:29 PM new
I have not encountered this before. I sold a ring described and pictured exactly. Not one detail left out including of course, the size. The buyer bids and wins and says it is for his wife.
Funny thing is his wife emailed me a question while the ring was on auction and asked how old it was, to which I replied.
I didn't realize he was the husband of the lady that asked the question until after he had won it, but no matter.
My DC states he received the ring on Monday the 10th. I get this email from him today.
"The ring is terrific, as was your service. Unfortunately it’s way too big for my wife’s hand. Can we do a return? Let me know."
I did a little research and saw his wife was bidding on it as well, though only went up to $250.00 and he won it at over $300.00
I always say satisfaction is guaranteed, but the ring is too big, when the size of the ring and the design measurements were mentioned in the auction?
I wrote him back basically the following with some things changed to protect his privacy.
"I am surprised that you are requesting a return, when the ring size approx. 8 was mentioned in the auction description, along with the length and width of the design. Certainly a jeweler could size it to fit your wife's finger.
I received a "question for seller" from your wife on January 5 as copied and pasted below:
There was no mention about the size in the question.
Since all the details along with the size was mentioned in the description of the auction, I am perplexed as how the size could have been overlooked.
Waiting for your reply.
I'm certain I will have to do the return since satisfaction is guaranteed, but I guess I'm just looking for a little supportive or not input from you guys.
I have not heard back from him yet. On further research I see both him and his wife are sellers, under different names.
All of us have 100% positive feedback, and I am sure want to keep it that way.
Many thanks for any input you guys may have.
posted on January 12, 2005 07:08:26 PM new
IMO, if you say satisfaction is guarenteed you gotta do whatever it takes to provide satisfaction. As a buyer, what would you expect from someone with such a claim?
They sound like reasonable folks. Perhaps they would be willing to pay the listing fees. Just be honest and straight foward with them and ask them what they feel is fair.
On the other hand, you gotta do what it takes to stay afloat in this game. I have told a few customers "tough luck" and I still have no negs after 1496 positives.
posted on January 12, 2005 07:56:28 PM new
I like both of those inputs. I just sent them an email a few hours ago, should I wait for them to reply or follow up with another email?
I didn't say I wouldn't refund, (which I will) but his wanting to return it caught me by surprise because of the circumstances, and I sure would like some kind of answer from him first, after I told him I was perplexed because the ring size was stated in the auction.
I guess I'm just jumpy about this because I don't want my first neg in over 1500 feedbacks.
posted on January 12, 2005 08:21:14 PM new
Best way to avoid negs in ANY situation is to call the person up (check thier time zone first).
What does it cost to have a ring resized? Perhaps you could save yourself alot of hastle by offering to pay the resizing. Then you save yourself the time of dealing with the jeweler (unless you are one of course). Don't forget, time = money too.
WTG on perfect feedback. You must be doing somthing right
posted on January 12, 2005 08:34:44 PM new
It could be, miscellany03, I have had just three returns in my six years on Ebay and those were for flaws I didn't notice were there. However, when satisfaction is guaranteed you leave yourself open to anything even buyers remorse.
