posted on February 5, 2005 10:45:15 AM
My first neutral. I know it's nothing but 500--100% that was good. Person leaves a neutral saying that the listing was wrong. never contacted me or anything. Sent an email saying he should have contacted me, I always refund if I make a mistake. Any other ideas on what I should say. Is it worth it to respond to my neutral or just leave it alone.
Thanks!
posted on February 5, 2005 10:48:59 AM
Why? Feedback is just that... some buyers do not like confrontation... just leave the remarks and move on... simple for them...
posted on February 5, 2005 10:57:54 AM
Any time I receive an "Unhappy" statement in my feedback I use "FAST PAYMENT! AAA+ Sorry expectations not met." That way future customers know that I at least respond to problems.
Since I started doing that I have had a lot more people contact me when they felt that something wasn't right. Sometimes it was simply the fact that I take pictures outside and other times they truly felt they got took because of what their "friend" told them. Just the same type of customer service that I have in my b&m store. Just my 2¢ here.
Kevin
