posted on February 7, 2005 04:03:43 PM new
Faces In The News
Whitman: EBay Cuts Fees After Small-Business Protests
Greg Levine, 02.07.05, 7:47 AM ET
Let's try this one again. EBay (nasdaq: EBAY - news - people ) is cutting some fees for small sellers, less than one month after raising charges. Meg Whitman's company said Sunday that it would credit small-business owners who operate "eBay Stores" $15.95--the new price of a one-month subscription--and cut its minimum listing fee to 25 cents from 30 cents. Last month, eBay raised the fee for its basic store to $15.95 from $9.95 and doubled standard listing fees to 40 cents. EBay also is making a bid to improve customer service. Buyers and sellers will receive e-mail replies from live customer service representatives, instead of computer-generated responses. The company also said that, beginning April 1, all store owners--not just high-volume sellers--will be able to call for live support. "There's a lot on your minds right now. I've been taking it all in and thinking hard about how we can make sure eBay remains a fun, safe place to trade, and a prosperous home for our many dedicated sellers," William Cobb, president of eBay North America, said in a conciliatory e-mail to buyers and sellers. "We're listening to everything you have to say." More...
posted on February 7, 2005 04:06:47 PM new
What this will do is give even MORE motivation to the 1 cent sellers - Besides not being affected by the 52% FVF store increase, now their auction fees are being reduced 17% - Maybe they have it right, even though I feel they are evading fees and one day ebay might crack down on that game.
"It is better to have none than to have some, but if you must have some, it is better to have few than to have many" - Ronald Reagan
posted on February 7, 2005 04:31:53 PM new
I was listening to live interview on the radio on my way to pick up pizza tonite ... the interviewee was a writer from Fortune Magazine .... he was all dissing about the ebay fee increases and how disgruntled a lot of sellers are ... 'the word' really IS "out there" you guys.
