posted on October 8, 2006 09:48:43 PM new
I had a little cheerleading costume on, brand new in box. The buyer, after purchasing, complained shipping was too high, and could I please ship economy to France. I ship ooc, always have, never had a problem.
I complied, quoted the economy rate. She paid, I shipped. I took that one to the PO since paypal doesn't like shipping economy
She then files a complaint with PayPal a week later that she did not receive. I had emailed that I shipped, also it may take from 4-6 weeks to receive.
I upped the complaint and provided the bar code number from the package, thinking since I had a PO receipt that I was safe.
Wrong. PayPal refunded her money though she never replied to anything after the initial complaint.
So.. of course I left her neg. feedback. She then emails a feedback withdrawl from ebay, saying she did receive and didn't realize she had to cancel the complaint.
I emailed that of course I will withdraw as soon as she sends payment. I also sent her a payment request for a service through paypal.(not sure if that even matters, but if it is not for goods they can't refund payment can they?)
She emails me... get this one! She has NO reason to believe I will pull my feedback if she pays, so if I pull first she will pay! Now, I have quite a few feedback.. she has only 9.
I returned email saying no way will I pull until I get paid, as she has BOTH item and her money. And I added to forget PayPal, I want an international postal money order by Friday.
I doubt I'll see payment, but really.. so I decided that from now on I'll require international bidders to pay for some type of confirmation, so added "insurance $3.25 required" to all int. transactions from now on.
I hate doing it, but I must have been lucky so far.
posted on October 8, 2006 10:53:14 PM new
I don't think anything is overboard when you can lose your money & the item. Do what you have to do, I would.
Forgot to say bidpay.com protects sellers from chargebacks. You might want to use them for credit card international sales. Fees are about the same as PayPal.
posted on October 9, 2006 04:48:44 AM new"I doubt I'll see payment, but really.. so I decided that from now on I'll require international bidders to pay for some type of confirmation, so added "insurance $3.25 required" to all int. transactions from now on."
INTERNATIONAL USPS INS donna give ya confirmation...
First, my experience with SURFACE mail has been so bad (4 monts to OZ, etc) that I just plain REFUSE to ship that method & state so in my listings. They whine for it, and then IMMEDIATELY whine: (within about 3 days of shipment): "Where's my Tickle-Me-PageBoy Doll?"
So, DUMP the SURFACE mail -- Ralphie says: "You'll be glad you did! Woof! Bark! Belch!"
For TRUE TRACKING with USPS INTERNATIONAL SHIPPING, ya really have to use GLOBAL EXPRESS MAIL -- either that, or assess yer RISK TOLERANCE versus any profit from shipping outside da USA...
posted on October 9, 2006 07:45:07 AM new
Ask her for a Western Union transfer. She can do it on line and it only take minutes, doesn't cost you a dime and you can pick the funds up at many locations even BP Gas Stations. If she tells you that ebay says it's not a safe form of payment - remind her that she has the item!
You will be lucky if she pays you but who knows?
Don't you just love the hold paypal and ebay has on us???
posted on October 9, 2006 09:11:20 AM new Do you think those of us who refuse PP internationally do so because we're peculiar?
We're peculiar, all right, and proud of it. But that's not why we don't take PP internationally.
I have to admire FrogWoman's technique. Ignore her feedback number; clearly she knew how to work the system to get free goods. Filing for mutual feedback withdrawal shows some savvy as well. She's got nothing to lose and you might just be dumb enough to do it.
posted on October 9, 2006 09:33:26 AM newLadyJ states:
"Ask her for a Western Union transfer. She can do it on line and it only take minutes, doesn't cost you a dime and you can pick the funds up at many locations even..."
I'm not 100% positive if ASKING the buyer directly for WU pmts is strictly kosher with feeBay, so I say:
"While many of my buyers pay me with WU money transfers, I also accept blah, blah...
posted on October 10, 2006 12:10:03 AM new
Thanks for the replies. Yep, I feel pretty dumb about it, after reading these boards so long I oughta know better..
I won't ship economy ever again and will say so in auctions now, thx Tom
I haven't used bidpay since way back when.. I think that's what it was called. I'll look into that thx mcjane.
Cash.. nope I didn't think you were peculiar, I just have never had any int. problems, not one in all these years. Odds are it had to happen.
Western Union transfer. Hmm. could ask for that Lady, or maybe not really, may have to use Tom's line, though never have gotten one before.
She worked me all right, Fluff. I've only had a few baddies all these years, and never an int. before.
One additional question:
If you send a payment request through paypal and put it for services instead of goods, can the payer complain or file a complaint? It seems not, but I may not be reading all the fine print of PayPals.
Oh, btw, she emailed and said she would pay first, but wants to do it through PayPal. Sounds fishy, she said "I don't want to pay the fees for the money order". Grrr.
posted on October 10, 2006 03:50:46 AM new
If she wants to send PayPal again, make her make a statement in the notes section that she has received the item and everything is completely satisfactory.
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posted on October 11, 2006 08:05:12 PM new
Update:
She paid via Paypal using the service option, still not sure that matters with chargebacks or anything. She did write she was completely satisfied, etc. in the notes section. I withdrew the feedback, she then apologized about everything. Thanks for all the good advice everyone!
posted on October 12, 2006 09:47:12 AM newIf you send a payment request through paypal and put it for services instead of goods, can the payer complain or file a complaint?
Yes.
That is called Quasi cash. It is NEVER covered under PayPal's unprotection policy. Don't matter if it's international or USA either.
posted on October 13, 2006 02:21:17 AM new
Hmm,
since being called a fool, I checked the paypal site carefully.
Buyer Complaint Process Requirements
In order for a transaction to be eligible for Buyer Complaint Process review:
You must have used PayPal to pay for your purchase.
You must not have received the item that you purchased.
You must file a claim within 45 days of payment.
Your purchase must be a tangible item. Services and intangible items, such as emailed recipes and e-books, are not covered.
The Buyer Complaint Policy only applies to payments for tangible, physical goods which can be shipped, and excludes all other payments, including but not limited to payments for intangibles, for services or for licenses and other access to digital content. In addition, items prohibited in the PayPal Acceptable Use Policy are ineligible for coverage.
So, the buyer can't complain about a service.
I don't see any other option of getting her money back besides a complaint, which she can't do.
Maybe I am a fool, but I'd rather think that although feedback withdrawn, it's still on her page.
Also, if she requested feedback withdrawl, and didn't leave me any feedback, can she after the withdrawl took place?
