cblev65252
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posted on March 17, 2008 05:07:46 AM new
The auction ended 6 days ago. I immediately sent an invoice. I finally get an email from her Saturday stating she sent payment through PayPal, but for some reason it doesn't show on her PayPal page. Okay. I check PayPal. I received no such payment. Well, she's now insisting the item has been paid for. She's not a new Ebayer with 187 feedbacks. She marked the item as payment sent and now since she sees Leave Feedback in her My Ebay page, she's insisting that means she paid. What to do, what to do. I have a feeling she's going to threaten a negative if I don't ship the item out. She has not responded to my emails. She just keeps sending me new ones through ASQ.
Since I require payment within 10 days, would you wait 10 days to send an UID? Or, since it seems she insists she paid when she didn't, would you file it now in hopes she'll see that she didn't pay?
Cheryl
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cashinyourcloset
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posted on March 17, 2008 05:13:27 AM new
De-personalize the conflict. Ask her to please contact PayPal, as it appears that the payment has not gone through. You would be happy to do so for her, but for the obvious security reasons, it isn't allowed.
I wouldn't raise the issue that, of course she sees Leave Feedback: she marked the item as paid. Dingbat.
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cblev65252
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posted on March 17, 2008 05:20:00 AM new
Ebay should not allow the buyer to mark things as being paid. This is what it causes. I'm the first person she bought from since October of last year. She's been a member since 1998 so she knows how to buy and pay on Ebay. I do know that I'll take a hit before I send anything to anyone who didn't pay.
IMHO, Ebay has created a bunch of little monsters that are going to morph into one giant monster come May.
Cheryl
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pmelcher
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posted on March 17, 2008 06:05:43 AM new
Have her send you a copy of the payment that PayPal sent her. Often the buyer has sent the payment to the wrong email address (this happens when they don't click the 'Pay Now' button but make the payment manually). That is also why she marked it paid - if she had paid it correctly it would automatically be marked paid.
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rhpepsi
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posted on March 17, 2008 06:39:28 AM new
I would have to agree with pmelcher...wrong email address. I have had a few of those...NOT all were the buyers fault. Anyone that had ADELPHIA...it is now COMCAST and if you don't keep the paypal updated with all your old email addresses...some auctions my not show payment.
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neglus
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posted on March 17, 2008 06:51:38 AM new
I agree. I would bet it's a mix-up somewhere along the line and help her figure out where. Explain to her that if the PayPal payment really went through, the item would automatically be marked "paid" and would not require a manual update from her. Was it an echeck by chance? Have her recheck the email address (I think PayPal will show that the payment is unclaimed if she sent to the wrong email address). Perhaps she was paying for multiple items at one time and THOUGHT she was paying you but yours was unchecked. There could be many explanations - I would not assume she is trying to pull a fast one. You won't get a neg if you work with her in figuring out what happened. If she won't answer emails, pull up contact information and give her a call.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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cblev65252
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posted on March 17, 2008 07:01:45 AM new
Hi, Neglus. The one and only time she responded to my email, she stated she used Ebay checkout. I'm willing to bet she didn't follow it through all the way. The problem I'm having now is that she's simply ignoring my emails. Either that or they're going into her spam folder. She's in CA and I don't want to make that long distance phone call. I sold this item for someone else and my take on it is small enough as it is since I've been stripped of my PS status. Darn economy.
She does have Adelphia! That could be the problem. I'll try emailing her once again.
Cheryl
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cblev65252
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posted on March 17, 2008 07:03:01 AM new
Oh, she has Adelphia. I don't. So, my address is fine.
Cheryl
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neglus
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posted on March 17, 2008 07:04:00 AM new
Maybe her contact info is now bad and isn't getting emails? Try using same address at Comcast and see if that gets through?
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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cblev65252
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posted on March 17, 2008 07:10:32 AM new
Hi, Neglus! I sent her a payment reminder through Ebay and she got that. That's the one she responded to.
Oh, well. Maybe I'll wait a couple more days then file a UID. I'm willing to bet she responds to that.
Cheryl
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cashinyourcloset
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posted on March 17, 2008 07:17:01 AM new
Cheryl: "She has not responded to my emails. She just keeps sending me new ones through ASQ."
That should have been the tipoff that you needed to contact her through eBay. I'm afraid that you've brought some of this on yourself by continuing to contact her in a way that she wasn't receiving.
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cblev65252
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posted on March 17, 2008 07:50:14 AM new
Cash - I've contacted her both ways just to be sure. I know that some people don't know enough to check their spam filters. She only responded when I sent an official Ebay payment reminder.
Cheryl
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cashinyourcloset
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posted on March 17, 2008 07:54:20 AM new
Okay, that sounds more like you 
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zoomin
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posted on March 17, 2008 07:58:03 AM new
(1)Mark the item as 'Unpaid' in your closed auctions.
Regardless of if she used the wrong e-mail address to send payment to, she would still have a record of payment on her paypal account if any payment was sent.
(2)Send invoice reiterating that there is no record of payment on paypal.
3) Send UPI if payment not received by day 10 (as stated in your terms)
JMHO
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cblev65252
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posted on March 17, 2008 08:07:53 AM new
Thanks, cash!
Zoomin - The problem is that I can't seem to change the item from paid as marked by the buyer to unpaid. What a crock.
Cheryl
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cblev65252
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posted on March 17, 2008 08:09:06 AM new
Zoomin - Figured out how to do it. First you have to mark the item as paid and then you have to unmark it as paid.
Cheryl
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zoomin
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posted on March 17, 2008 08:21:43 AM new
Cheryl:
Glad you got it to work!
If PayPal has a record of the payment, it would allow you to mark it as unpaid yet show of the auction that "Seller marked item as unpaid although Payment has been received via PayPal"
(I have that right now on a credit card payment that paypal is holding the funds on ~ suspecting fraud on the newbie, I guess but regardless, I have not been paid!)
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zippy2dah
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posted on March 17, 2008 08:25:01 AM new
I would wait the full ten days to file. You should stick to your TOS even if she is being a blankety-blank. Hopefully she will grow a brain in the meantime.
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LtRay
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posted on March 18, 2008 06:04:16 AM new
For the first time in 7 years I've had a 3 payments get sent to non-existing paypal addresses this month.
By the time I tackled the 3rd one, I had things all worked out.
From Sales Manager, I clicked on the listing and then clicked "view PayPal payment".
On the PayPal page, enter a bogus password. When the PayPal page refreshed I was able to see the email address the payment was sent to.
Then I contacted the buyer to let them know their payment had gone to the wrong PayPal address.
My letter:
Dear xx,
There appears to be a problem with your recent Paypal payment. Your payment was sent to [email protected]. The account where your payment has been sent does not exist.
Your payment should have been directed to [email protected]
Since I do not have access to the account that received your payment, I cannot accept or cancel the payment.
You will need to cancel the payment. Once your payment has been canceled, I will be able to send you a new eBay invoice with the correct payment address.
To cancel the original payment:
1. please log into your PayPal account.
2. Click the "History" subtab.
3. Click "Cancel" in the Action column of the transaction in question.
4. Click "Cancel Payment".
5. You should receive a confirmation that you have successfully canceled the payment.
Sorry for the extra trouble.
I have your order ready to ship and it will be posted as soon as your payment has been deposited into my PayPal account.
Sincerely,
Dianna
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cblev65252
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posted on March 18, 2008 06:22:30 AM new
The problem is there was no payment at all despite what the buyer says. She marked it as paid herself so there is no option to view PayPal payment. I still have not heard from her despite my emails yesterday through both Ebay and her ISP. I'm going to file an UID in two days if I don't hear from her.
I love your letter, though. Mind if I copy it for future use?
Cheryl
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