ladyjewels2000
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posted on September 3, 2008 05:25:50 AM new
She was very disappointed in her purchase but doesn't want to go to the expense or hassle of returning - how can we fix this???
I never said I would not pay postage both ways.
Perhaps she isn't as disappointed as she said??
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hwahwa
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posted on September 3, 2008 06:30:32 AM new
you can be nice and offer a partial refund,it is up to you.
*
Gulag-a Soviet era concentration camp is now reincarnated as EBAY with 13,000 rules.
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ladyjewels2000
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posted on September 3, 2008 08:47:28 AM new
I don't think she wants a partial refund - she is hinting for a full refund plus shipping and she keeps the item.
I guess I can be "nice" and do that - I can also offer free shipping and sell everything I have at 99 cents but I'm not inclined to do that either.
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zippy2dah
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posted on September 3, 2008 09:00:01 AM new
What is your normal return policy?
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ladyjewels2000
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posted on September 3, 2008 09:04:01 AM new
They can return the item for a full refund.
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hwahwa
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posted on September 3, 2008 09:05:57 AM new
Why dont you go to her house and serve her breakfast in bed and clean her house and mown her lawn and then issue her a full refund?
*
Gulag-a Soviet era concentration camp is now reincarnated as EBAY with 13,000 rules.
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alldings
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posted on September 3, 2008 09:09:50 AM new
Tell her nicely but firmly NO DEAL!!!
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barparts
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posted on September 3, 2008 09:21:05 AM new
Unhappy Buyer wants to keep item
I would tell the buyer that I am an unhappy seller and that I want to keep the money.
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mcjane
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posted on September 3, 2008 01:19:37 PM new
Good one barparts. LOL
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tonimar1
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posted on September 3, 2008 01:53:20 PM new
She sounds like one of my buyers who was not happy with the item and wanted me to return his bid price and shipping and I should pay for his shipping it back to me. I said I will return your bid price and your shipping price but you need to pay the shipping back to me.
He gave me a neg saying it was not worth him spending money to return the time and have nothing to show for him.
But anywhere you go on the web they do not return any shipping money unless there was a problem with the item.
Shipping is never refundable and shipping back is up to him since there is nothing wrong with the item except he just is not happy with it.
toni
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jtomp
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posted on October 8, 2008 01:00:08 PM new
Hi Tony,
I have recently had this problem also. Did your buyer have private feedback?
Jane
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sthoemke
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posted on October 8, 2008 05:43:37 PM new
Just tell the buyer where they can stick their item
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jtomp
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posted on October 8, 2008 05:51:23 PM new
I wrote eBay help line about this 5 OR 6 days ago - still no answer. In the meantime I got a negative from the jerk. Oh well, can't let the small stuff bother you I guess.
Jane
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pmelcher
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posted on October 9, 2008 04:12:17 AM new
negative means you keep the money, no way would I refund that jerk!
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fluffythewondercat
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posted on October 9, 2008 07:54:38 AM new
I wrote eBay help line about this 5 OR 6 days ago - still no answer.
eBay laid off 1200 lower-echelon workers recently, so instead of the usual quick response to your email, now you will have to wait until the night custodian finishes waxing the floors.
fLufF
--
Planning to visit New Mexico? Beware of fake Native American jewelry!
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jtomp
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posted on October 9, 2008 08:22:03 AM new
I guess it doesn't matter anymore. He gave me a negative and slammed my stars. Amazing how much damage on buyer can do. I just don't care anymore - taking a break and to he** with it all.
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tonimar1
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posted on October 9, 2008 08:27:26 AM new
Hi Jane
No he didn't have priv FB but he just didn't like the quality,,,that's what he said
toni
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ebayvet
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posted on October 9, 2008 02:35:24 PM new
"eBay laid off 1200 lower-echelon workers recently, so instead of the usual quick response to your email, now you will have to wait until the night custodian finishes waxing the floors."
Tell me about it. The responses I got before were bad. I had a Canadian customer bid in auctions where I said very clearly US only - The guy bid in 17 auctions, and wanted the US shipping price and I said no. I was trying to be nice by doing a mutual withdrawal, and he refused on 2 of the items. I then contacted ebay, who in their first response told me how I could block unwanted bidders...hello, I told them the guy had already won and was unwelcome. They wrote back again and still did not address this (I wanted my FVF back) and I am STILL waiting for an answer 5 days later. I guess my helpers got fired. Anyway, the good news is that he didn't refute the other 15 items, and I did a NPB and got most of my money back.
Lesson of the day - don't try to be nice to scum buyers. I should have just filed a regular FVF, not a mutual withdrawal. That won't happen again.
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