shagmidmod
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posted on October 5, 2008 08:56:05 AM new
Just received the following message:
"I recieved the sweater yesterday in the mail but I really disappointed. It doesn't fit at all. I had a guy at the tux shop meausure me and he told me if should fit, but when it came in the mail it didn't fit and so I took it down to him and he said the measurements that you listed were incorrect."
I've been selling clothing for 8+ years. I double check measurements on vintage clothing like this one. Either the bidder if full of BS... who goes to a tux shop to find out if a sweater would fit??? or he didn't read the description properly.
I gave the following measurements:
Chest size: noted as "armpit to armpit"
Length: noted as "top of back collar to tail"
Arm Length: "collar seam to cuff".
Either I'm getting a neg, or the guy will want a refund... which the auction does state "no refunds".
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ladyjewels2000
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posted on October 5, 2008 11:31:58 AM new
Your buyer sound as dumb as a box of rocks. Who can't measure themselves?
I sell vintage clothing from time to time myself and I'm thinking of donating it all to Goodwill. It's a pain to list and there is always a good chance it won't "work" for the buyer.
I've had more refunds on vintage clothing than I have on any other item I sell.
[ edited by ladyjewels2000 on Oct 6, 2008 08:35 AM ]
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shagmidmod
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posted on October 5, 2008 11:39:30 AM new
I explained to them that I have been selling clothing on ebay for 8+ years and explain exactly in my listings where I measure from and to, etc.
His response is actually kind of amusing...
"All I can you is that is doesn't fit me at all and the man who took my meausrements own his own clothing store. He looked at your measurements and then measured the sweater and they did not match what you stated in your add. I will not be leaving you any feedback and will be reporting you to ebay."
If that isn't obvious that the guy is clueless... then I don't know what is. If the guy was so concerned about accurate measurements, perhaps he should have asked questions to seek clarification before bidding.
My new phrase added to all of my clothing listings will be..."I make no guarantees that clothing will fit you. I can only guarantee how my measurements are takne and that my measurements are accurate."
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fluffythewondercat
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posted on October 5, 2008 01:17:04 PM new
This is why clothing has the highest return rate of any product sold by mail order. Some clothing catalogs have a return rate as high as 40%. People willfully deceive themselves about their own size.
Look at any liquidator's website: you will see truckloads of clothing returns. It's getting harder and harder for the liquidators to move this merchandise. Surviving eBay sellers have become wiser and more cautious while their profit margins erode towards zero. I don't know of any large clothing seller that has survived.
Selling returns would probably work better on Bidtopia.
fLufF
--
Planning to visit New Mexico? Beware of fake Native American jewelry!
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shagmidmod
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posted on October 5, 2008 02:00:20 PM new
I have sold clothing 8 years and have had very few problems. I believe I am even a little liberal in my measurements...
What bothers me is that all it takes is for someone to measure their own clothing to figure it out. I lay everything flat without stretching it and measure it accordingly. I even tell people where I measure from and to... yet you still get them.
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neglus
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posted on October 5, 2008 02:14:05 PM new
Just to play devil's advocate here...your buyer is a single guy and he doesn't have a tape measure handy. Maybe he thinks you have to use a cloth one like his mother had. He thinks a bit and remembers that when he had to rent a tux for his prom or best friend's wedding, that the tux shop had one and was very accommodating. So he jots down the numbers (probably not the "from" and "to" part) and stops by on his way home from work. Tux shop measures and says "yeah - it'll fit" (they have a dozen pimply faced boys waiting to get measured for their HS homecoming dance tuxes and are not so accommodating this time 'round) - maybe didn't measure from here to there - or maybe the tailor thought the guy wanted it to fit like OJ Simpson's glove. Your buyer gets the sweater and he doesn't want it to fit like a glove - he wants it kinda baggy. Now he's pizzed cuz he went the extra mile to make sure it would fit and it doesn't. What can you do? Take the return or take the neg like a man. I don't think he is trying to screw you.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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neglus
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posted on October 5, 2008 02:18:48 PM new
Maybe you should tell them in your listing to take out a garment from their own wardrobe, lay it on the floor and take measurements as described in your listing.
I hate to admit it, but that would never have occurred to me. Obviously, I don't purchase online very often.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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hwahwa
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posted on October 5, 2008 02:36:49 PM new
some times we return the clothes we brought from mail order catalog is because the quality is so poor!
*
Gulag-a Soviet era concentration camp is now reincarnated as EBAY with 13,000 rules.
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shagmidmod
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posted on October 5, 2008 03:59:49 PM new
It was a semi-expensive sweater... it sold for over $100. He never once asked me for anything... just told me what I noted here.
I imagine he was hoping for me to offer the red carpet treatment... refund the money including shipping, let him keep the sweater, send him a few extra hundred bucks for the inconvenience, etc. The fact that if he was concerned about it fitting properly he should be the one who asked questions before deciding to cough up over $100. I gave 3 accurate measurements... obviously he needed more than that and should have asked. Not to mention the fact that my auctions state my "no refund" policy.
Obviously, common sense and communication would have helped this person... now they expect me to accept full responsiblity b/c they don't live in reality of what size they wear.
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carolinetyler
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posted on October 6, 2008 08:30:59 AM new
Maybe it's that same idiot who bought that concert t-shirt for $0.99 - just using a different buyer id!
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 Caroline
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ladyjewels2000
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posted on October 6, 2008 08:39:31 AM new
It just seems to me that if you want to buy clothes on line you should know how to determine if it will fit you or not. Buyers need to take some responsibility in this category.
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carolinetyler
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posted on October 6, 2008 08:57:44 AM new
They need to take some responsibility in ALL the categories.
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Caroline
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