posted on February 22, 2009 10:09:21 PM new
I had 2 auctions end with a winner whose profile shows that she's been on ebay since 1999 from the US. I only ship to US and have that in my TOS and in my preferences to block all bidders from countries that I don't ship to.
When I got the item sold notice from ebay it gives her address as one in France. My shipping is FedEx ground and I use flat price, so I certainly could not honor that to France.
I did quickly send a note to the buyer through the "contact buyer" link on the auction page of both auctions and nicely told her that we only ship to US, etc. I also wrote an email to ebay explaining, but doubt that anything will come of that.
Any ideas of what else to do to negate this sale properly so that I don't risk a neg and don't have to pay FVF? or am I just stuck? It would seem to me that ebay is somewhat at fault here when an unwanted bidder can slip under the radar like that.
posted on February 22, 2009 11:12:28 PM new
First, wait for a reply from the buyer. It could be that she wants the item shipped to a US address.
Second, if she does want shipping to France,
you can just stand your guns and refuse to ship international. In my case, I sent her a shipping quote including the full Priority mail rate plus insurance and signature upon delivery and an email explaining the shipping costs and reinterated the terms from my listing. She declined to pay the shipping cost so I opened a claim. One of the claim options in the Resolution Center is for buyers who bid but do not meet the requirements stated in your listing.
If you use this option the buyer cannot leave neg feedback.
posted on February 23, 2009 08:23:09 AM new
Turn off the option to sell internationally in your listings if you hadn't already done so. If you had already set that preference, this buyer may have a US address which will allow them to bid. Send them an email asking them if they do. If they don't, politely point out that you don't ship internationally. If you hadn't set your preferences in My eBay, I'd make an exception and ship USPS.
posted on February 23, 2009 09:03:32 AM new
You can also make her buy insurance with the proceeds go to you if she does not get the package.
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
posted on February 23, 2009 08:35:37 PM new
blueyes, there is $$ limit on the IPM indemnity insurance plus the PO will give you a hassle if you do need to claim. I would insure with UPIC and get the sig confirmaton too.
But as romantiques
said, he does not want to deal with international and I do not blame them. When you are trying to run a business, all those extra minutes add up and it costs you money. Plus, why cater to a customer that ignores your TOS?
I used to do a lot of international but I no longer have the time and few customers are willing to pay handling charges to make it worthwhile.
posted on February 24, 2009 06:53:02 AM new
Filing claim with USPS is a big pain,UPIC or DSI is better,but you need an affidavit from your overseas buyer to file claim and sometimes they dont want to be bothered (like faxing you the document).
Why should they waste their money on long distance call (if they dont do it on their pc) since they can file dispute with Paypal,it costs them nothing and they will get their money back ?
But I sell mostly small items to overseas buyer and charge them 1.50 to cover insurance,95% of the time,the package arrives safe and sound.
So it is up to you to decide if it is worth your while to sell to overseas buyer!
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
