posted on April 18, 2011 08:40:23 AM new
I will suggest to Paypal,when a buyer files a dispute on item not as described,it is the seller responsibility to prove otherwise ,seeking a third party expert to inspect,test and sign on company stationary with name of the signee ,telephone number so PAYPAL can call and confirm the statement.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on April 18, 2011 09:01:58 AM new
You are not going to win that one. I completely disagree with your suggestion.
First off, just months ago, this third party expert opinion didn't even exist. It came about around the first of the year. Before, buyers had absolutely NO recourse for INAD. Paypal didn't offer INAD options.
I purchased some Frontline Plus for my dog late last year (before Paypal had an INAD policy). When I received the package, the LOT number on the box didn't match the LOT number on the vials. So, I called Merckl who makes Frontline and they confirmed with me that it was counterfeit.
I contacted the seller, who stated they would replace it. I didn't want a replacement, I wanted a full refund. I filed a claim with Paypal. Paypal's only requirement was that the seller prove that the package was delivered. I lost my claim. They could have sent me dirty underwear and Paypal wouldn't have cared.
There wasn't an INAD policy in place then. Had there been, I would have easily received a letter from Merckl about the counterfeit product and submitted it to Paypal.
I am glad they put this policy in place now. I feel much better about using Paypal now that the buyer has to prove the legitimacy of their claim.
hwa- I would suggest NEVER using Paypal to make a payment for expensive items. Always use a credit card because that is where your real protection is going to come.
[ edited by shagmidmod on Apr 18, 2011 09:02 AM ]
posted on April 18, 2011 10:00:59 AM new
If a buyer buys on Ebay,he will have to use Paypal as most sellers do not have merchant account to accept credit cards direct.
What he could have done is to empty his paypal account and then use his credit card via paypal,this way ,he would be able to file a chargeback with his credit card issuer.
But then I am not sure how Paypal will react to this,if my memory serves me right,Paypal at one time stated that their decision is final and if a buyer goes to his credit card issuer ,his account with Paypal could be closed.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on April 18, 2011 10:05:33 AM new
Shag,
INAD- item not as described no longer warrants Paypal intervention,it has to be SINAD- significantly not as described.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on April 18, 2011 03:42:47 PM new
basically INAD SINAD are the same thing. If the buyer isn't happy with their item they can find a way to return it.
posted on April 18, 2011 05:06:44 PM new
It is not the same per PAYPAL,because they dont want to get involved with INAD.
So if you return the item and the seller refuse to accept the return,you are not going to get any refund from his paypal account.
Of course if you did not use your paypal balance to pay for this item or an echeck from your bank account,you can go to your credit card issuer and file a chargeback.
your credit card issuer will ask you to return the item with trackable DC,once it shows it is delivered ,then they will demand Paypal for the money.
At that point,there is no need for PAYPAL to honor any seller protection since the merchandise has been returned to the seller,now there is a chargeback fee involved,who is going to eat the chargeback fee,Paypal or the seller?
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There is no 'Global savings glut',only wild horses and loose bankers.
