posted on October 5, 2001 08:07:03 AMAs a percentage of sales volumes, chargebacks are about 12 times greater for e-commerce transactions than for face-to-face transactions, said Mike Yakel, vice president for eVisa.
I don't find that surprising. Purchasing something by a picture and description is very different that purchasing something that you can see, hold, examine, try on, etc..
Add shipping problems (lost, damanged) to the equation also.
I read once that the largest chargeback area on the internet was the adult web sites.
"Honey, on our statement we've got a charge from www.hot-young-coeds.com, did you authorize that?"
"No sweatheart, light of my life, someone must have stolen/hacked my card # and information for that $19.95 purchase."
