posted on October 28, 2003 11:38:25 AM new
Not a very good company to do business with. I hope Vendio drops them fast. I bought ink, color and black. Color had no red in it. I emailed them and was told to run it under water and clean printer and all. Nothing worked so they told me to return it and I did. They don't call you back or answer emails on what or where my ink is.(over a month now) Absolute worst customer service ever. Stay away.
posted on October 28, 2003 11:51:53 AM new
Place a charge back on your CC, claiming fraud.
"Another plague upon the land, as devastating as the locusts God loosed on the Egyptians, is "Political Correctness.'" --Charlton Heston
posted on October 28, 2003 12:22:30 PM new
In that case, you've got it made! Complain to PayPal...PayPal will freeze the company's bank account, give you your money back and make the company beg & plead for an eternity to turn 'em loose, all the while never listening to anything they have to say on the matter....
....at least that's how it goes for auction sellers on PayPal...
Censorship, like charity, should begin at home; but unlike charity, it should end there --Clare Booth Luce
posted on October 28, 2003 12:41:30 PM new
In that case, the company will never have its bank account unfrozen. They'll have to stare longingly at their balance, knowing they'll never get to touch it again.... They're doomed. Censorship, like charity, should begin at home; but unlike charity, it should end there --Clare Booth Luce
[ edited by bunnicula on Oct 28, 2003 12:51 PM ]
[ edited by bunnicula on Oct 28, 2003 12:52 PM ]
posted on October 28, 2003 01:54:54 PM new
Paypal goes after the easiest victim. In this case, if myinks has a paypal account and there's money in it, it is very easy for PP to get the funds back, so you stand a good chance of recovery.
It seems very stupid for myinks to do this. Ink cartridges are cheap. I sell many for $3. On the rare occasion that someone complains that a cartridge didnt work, I replace and dont even make them return it. It's not worth their postage. And it doesnt make a difference if they paid by paypal, check or credit card. The cost of a refund is calculable. The cost of an angry customer telling dozens of other people how they were treated is not. I wonder how many people read this post and how much business myinks lost over it. Stupid to do over a $3 problem.
posted on October 28, 2003 03:43:40 PM newbunni, what are you smoking??
I live in the San Gabriel Valley--haven't been breathing anything but smoke for the past week.
As to the rest, why I was just giving a factual statement about how PayNoItIsn'tYourPal works when a complaint is made.
Censorship, like charity, should begin at home; but unlike charity, it should end there --Clare Booth Luce
[ edited by bunnicula on Oct 28, 2003 03:46 PM ]
posted on October 28, 2003 03:54:52 PM new
paypal buyer protection said file your complaint within 30 days.
if you buy cheap ink anywhere everywhere,then you are bound to run into problems.color ink cartridge is expensive,try bestbuy.
they probably dont have a customer service and return dept,so they dont know you have returned the cartridge.
-sig file -------The thrill is gone!!
posted on October 28, 2003 04:28:48 PM new
The color ink that was bad was 20.00. I spent 40.00 with them. This was their last letter to me which I followed to the T.
Hello,
Here are the instructions that you need for making your return. You will
need an RMA (Return Merchandise Authorization) for returning these items.
Your RMA is 0922nn11140902. Please note that the RMA must appear beneath
the return address on the outside of the package as follows:
MyInks
Attn: Returns
5900 San Fernando Rd
Glendale, CA 91202
RMA# 0922nn11140902
The RMA is good for 10 days from today's date. Please return the item
within the next 10 days or your return may be subject to forfeiture. The
RMA must appear on the outside of the package under the address as shown
above. Your request will be processed and shipped as soon as your return
is received here at our offices. Please review our site's Terms and Policy
page for information pertaining to returns -
http://www.myinks.com/asp/generalcontent/generaldisplay.asp/dismode/return.
MyInks will not accept returns for items that are either depleted or
purchased from companies other than MyInks. Any special promotional
item(s) received for either discount or no cost from this web site in
conjunction with purchased items must be returned along with the purchased
non-promotional items. If the product is returned alone, a small charge
for the free item will apply.
posted on October 28, 2003 04:31:11 PM new
Bunni, Paypal doesnt usually entertain "quality of item" issues either. I hope that changes as EBAY takes over.
posted on October 28, 2003 04:39:14 PM new
you know what kind of venue ebay is,there is no way ebay is going to open this BIG can of worms-quality issue.
moldy smelly riding boots,dog eaten designer handbag,half eaten dj sandwich,ghost in a jar.
what if the ghost in the jar is the wrong ghost!!
try paypal insurance
-sig file -------The thrill is gone!!
posted on October 28, 2003 07:29:17 PM new
Buying printer ink on ebay is a crap shot. Once you mailed the ink back it became a quality of goods issue and once the 30 days past you lost most paypal leverage. You can still hassle the ink company. Unpleasant transactions such as this one must do ebay a lot of harm in the long run.
-------------- sig file ----------- *There is no conclusive evidence that life is serious*
posted on October 29, 2003 06:10:32 AM new
this is not an ebay purchase,it is on www.myinks.com
they sell remanufactured ink cartridge at dsicount- up to 80% off list price.
you always take a chance with remanufactured items.
-sig file -------The thrill is gone!!
posted on October 29, 2003 09:02:28 AM new
>>they sell remanufactured ink cartridge at dsicount- up to 80% off list price. <<
There have been several articles about buying "off brand" ink. These concluded that though there was a risk of getting poor quality, the risk was small and the savings were probably worth it. Contrary to printer manufacturer's claims, merely using a clone cartridge would not void the warranty. However, the same could not be said of refilled cartridges. They are not designed to be refilled and using this does pose a large risk and could lead to printer damage and voiding the warranty.
There are plenty of sources for brand new cartridges with waranties at substantial savings. And if you check your "genuine" name brand cartridges, you might be surprised to find that they are made in China and similar countries - perhaps in the very same factory as the clones.
posted on October 29, 2003 09:34:39 AM new
i dont print much,so i just go and patronise compusa or bestbuy and help with their rent.
i use the genuine name brand ones,it costs more but it is much nicer and no surprise.
why kiss many frogs when you can find a real prince??
-sig file -------The thrill is gone!!
posted on October 29, 2003 10:56:28 AM new
I buy my printers based on the price of the cartridges. I bought a Canoni550 for $70 at BestBuy and the black cartridges are only $2 or $3 on ebay when you buy a few at a time.
-------------- sig file ----------- *There is no conclusive evidence that life is serious*
