posted on October 23, 2000 04:09:25 PM new
I have a newbie customer. She responded for the first time after the third & final email referring to my filing a NPB notice with Ebay.
Anyway, I was still accepting PayPal for that auction. She decided to pay through PP but paid the wrong amount. It was only .75 less but this isn't a huge sale. It was a 5.00 sale for my Mom and I make probably .80 after Ebay.
But, it is the principle. I think I remember reading if she adds the other .75 I will be stuck paying PP another .25. Right?
How do I work this? Can I ask her to delete it and have her resend the correct amount? I have only had one other customer and I didn't have any problems.
posted on October 24, 2000 08:49:27 AM new
Yes, it's my understanding that it's best to have HER cancel the payment (presuming you haven't already downloaded it?) and resend the correct amount. You SHALL be charged again a bitty amount on that .75 if she pays by CC as it IS considered a separate transaction.
