posted on November 1, 2000 06:31:04 AM new
Source of funds: Credit card.
Customer added an extra zero to payment amount. Does this not mean that I will be assessed a 1.9% surcharge on the larger figure? If I refund via Paypal for the overpayment will I again be charged? How do I remedy this? If I do refund customer and deduct a "service charge" I anticipate problems. Any ideas?
posted on November 1, 2000 07:09:44 AM new
First of all, where is the buyer located? If it is somewhere where fraud is rampant (ie. Eastern Europe or Indonesia) , it could be a money laundering scheme with a stolen credit card.
If the transaction is on the up-and-up and it was an honest mistake, you're more than likely out the fees to PayPal. But you can always try ro have them refunded. Try PayPal customer service first. If they won't help email paypaldamon. He is probably your best hope...
Edited to add:
You won't be charged any fees at all to send the overpayment back.
[ edited by abingdoncomputers on Nov 1, 2000 07:10 AM ]
