posted on July 17, 2001 05:46:33 PM new
I just logged into my PayPal account, and it said they are needing MORE information on confirming the same credit card I have had on file for a year? What's the deal? Good God almighty...... last year I attempted a chargeback. They have more ID on me than any other company I know. And that instance involved funds from my PayPal balance (as you may remember)Nothing involving this credit card or any other.
I realize, PayPal has to eliminate fraud,but, if a user has had a card on file for a year, has used the card with that account, is verified/confirmed/premier account, why the intrusion? Could you tell the powers that be to 'lighten up' or perhaps do a quick screen and pick up the accounts created with no history/little history?
Sorry to vent on you Damon- but this intrusion bugs me. I did nothing to make this happen, and feel I am both an honest buyer and honest seller. I may not be one of the 'big fish' but us little fish using the system outnumber tham anyway, and it is driving us away in droves.
posted on July 17, 2001 07:35:39 PM new
Info sent- hopefully you will be able to resolve it or tell what's going on. I am sure I can't be the only user getting those screens.I of course would like to be able to use my card on file in the future. Thanks in advance.
And I apologize for sounding snippy in the original post - came out sounding a bit more 'miffed' than I intended.
[ edited by pez1960 on Jul 17, 2001 07:38 PM ]
posted on July 19, 2001 06:46:18 PM new
Thanks for addressing the situation Damon. It appears there was a glitch in the system and those screens 'popped up' on a limited amount of users. The customer service (via email) was helpful and easy to understand. Aric did a great job of addressing the issue.
