posted on October 22, 2001 06:29:31 AM new
Hi One july 25 I bought a 190. saddle on ebay , since the seller was in Canada I paid on paypal to give myself some insurance on it. Well seller send me wrong size. I issed a complaint on pay pal. I was told since it was not a problem by pay pal since seller sent me something, seller got to keep my 220.00. I asked for my money back . Well good old paypal now has restricted my account, taken any money out of it they can. I am now out my 220. and a additnal 8.50 they deamed that this seller needed too... Great news for sellers you can ship anything and pay pal will back you!1 Bidder beware they let fraud continue on ebay and back the seller.. BTW no help from pay pal on this expensive item...
posted on October 22, 2001 08:05:49 AM new
Strange I did not think pay pal supported mail fraud but I was wrong (. they told me today that it is their police as long as seller ships some thing, and can prove shipment was made. Gald my accout is restricted cause I really dont want to be out more money .
posted on October 22, 2001 12:54:11 PM new
Hi happyday21,
I am sorry to hear of the issues you are having with the seller. Our terms of use do mention that we can't get involved in quality disputes (size would be a quality issue).
This Additional Protection does not apply to disputes about the quality or attributes of delivered goods, goods that have been lost in the mail as shown by seller's presentation of proof of shipment, payments for services, payments to Unverified sellers, or a seller's failure to deliver intangible goods. In order to be eligible for the eBay Additional Protection, you must have paid for the undelivered goods with a single payment from a single PayPal account. The seller's Verification status will be displayed to you on the PayPal website when you confirm the details of your transaction, giving you the opportunity to cancel the transaction prior to sending payment if you do not want to pay an Unverified seller.
posted on October 23, 2001 04:04:07 AM new
I did not receive what I bid on. Seller insisted I give him a picture of item sent was incorect. When he saw it was incorrect he offered a rebate of 50.00. It s wrong item , I cant use it . I want my 220.00 back. Pay pal did not freeze up total of $220.00. they did not give me any instructions as to what to do, when they froze up the sellers account for $213.00. to mail this item back is $36.56 us funds. I am out 220.00, and several trips carrying the 16 lb box to the post office. I want my money back. I wanted some responce from pay pal other they they support fraud. And their customer service hangs up people asking ?'s/. Pay pal supports fraud and is rude to its customers. This has not been resolved. It would of been if Pay pal had give me some and the seller some guidence.
posted on October 23, 2001 05:35:30 AM new
Did you pay via credit card, or paypal balance?
If you paid via credit card, contact your credit card company NOW about how to do a quality of merchandise chargeback.
Paypaldamon: Are you saying that if the seller shipped, but the item was not received, the buyer cannot recover under the buyer protection plan? The seller has to only provide proof of SHIPMENT, not DELIVERY?
posted on October 23, 2001 08:23:22 AM new
See the related thread in Ebay Outlook.
This whole story is a textbook lesson in how not to succeed in resolving a quality of merchandise dispute.
In particular, a final state of:
-buyer has the disappointing merchandise
-seller has the money
-buyer is accusing PayPal of fraud on a public forum
that state exhibits a misunderstanding of the situation.
As buyer in this kind of situation, you gotta know what cards you hold, and how good they are. The "PayPal fraud" card, a slur in this case, is ineffective because, profoundly, no fraud has occurred at all. All the nasty PayPal postings in the world aren't going to change that, nor are they going to get PayPal to give buyer any money.
We could explore how buyer came to this misunderstanding. Basically, buyer mistkenly came to believe that PayPal would enforce buyer's understanding of the agreement with seller. That this enforcement would be of the form "we'll get your money back, you send the saddle back".
I guess it's an intuitive analysis gone wrong. A buyer's view of "fairness". A view with some basis in how credit cards work. But clearly a mistaken view.
What seems to have occurred in this case is buyer acted on that mistaken view by going hostile on seller; buyer imagined that buyer could use hostile demands to force seller into agreeing to return the money. It's that hostility, that attempt to use force rather than calm appeals to ethical behavior, which has doomed this buyer to the current failure.
Summary: going hostile is a completely counter-productive strategy, unless you hold all the cards.
posted on October 23, 2001 07:53:09 PM new
I wont debate this with you. Seller did not send what he said in ad. Size was wrong. I got tired of his resons why too bad. I wish pay pal would be more helpful. They are not helpful. Neither is paypaldamon. The reson I asked for his help is casue I did not know how to proceed. Pay pal resticted my account. As I told him in email. I needed help on this. Thanks for the lack of it. But that is nothing new. Instead of me waiting 60 days to follow pay pals instructions. I just should of filed fraud with ebay. Negged the seller for his error etc. I am pursuing this as fraud. If I had been seller would of not been so hostile to my bidder. But that is why I went with over 10,000 positive transactions on ebay and my seller did not.
paypaldamon I will just tell my bidders that pay pal support fraud has no customer service. I asked you for help. I got a run around instead. I was sincere in asking.
posted on October 23, 2001 08:08:06 PM new
Did you pay with credit card? Why dont' you request a chargeback through them ... Especially if paypal already restricted your account. They havn't been really helpfull for anyone lately ...
posted on October 24, 2001 03:57:56 AM new
cybercomputing
Agree, I do belive this is why paypal went from only wanting everyones credit cards to checking accounts.
roofguy pay pal needs to work much hard on customer service. I realize you love them. I dont never have.
Pal Pal wont last a long time at this rate. yes they do need better procedures to help, those that are unhappy with their service.
Remeber when you could "beam" money to anyone without address to ship items to?
posted on October 24, 2001 05:51:45 AM new
happyday21,
There are a number of questions for you back over in the Ebay Outlook forum on the thread you started there. Why not come back over & answer some of them?
(. they told me today that it is their police as long as seller ships some thing, and can prove shipment was made. Gald my accout is restricted cause I really dont want to be out more money .