posted on October 23, 2001 03:17:55 PM new
Dear Viewers,
Who here agrees were me that paypal needs to upgrade or enhance there Custmer Support? This is one of the poorest ones I have seen. If you agree please post what you think that should be improved. I would like the paypal demon to see this mostly, and do something about it.
Customer service currently responds to 90% of customer inquiries within 24-48 hours (or less). More complex issues, such as Buyer Complaints/Seller Protection issues take longer to resolve/notify.
posted on October 23, 2001 06:00:42 PM new
I have always found paypal CS ok, sometimes a little hard to reach by phone, but no worse or better than most companies with a good volume of business. I have used paypla since their inception and have NEVER had one problem that wasnt handles in a timely and proper manner. I have emailed Damon on several occassions and he has ALWAYS been most helpful.
Oh by the way I think your paypal demon comment was uncalled for and offensive. I think an apology in in order here!!!!
I will always agree that customer service in any organization can be improved. At times, users do not provide correct information to equal a correct response. Or, if the correct response is given, but the user doesn't understand the response, the user still may walk away unhappy (such as being advised that a fraud claim was rejected,etc).
Problems that appear on the boards are not indicative of service levels. In addition, all of the information may not be forthcoming from the user (some users that have posted on problems in these, as well as other forums, have been engaged in fraudulent activities, pyramid schemes, opened accounts for users,opened multiple accounts,etc.)
I am here, however, to make sure that legitimate customer issues that were not resolved are. I am also here to gather customer feedback on what we can do better.
posted on October 24, 2001 08:33:47 PM new
I beg to differ paypaldamon with your statements. You are equating individuals who post on these boards as not indicative of service levels of PayPal and fit into one of three catagories:
As a poster you can be lumped into
A. Don't understand type, unhappy, etc.
B. Those who are not honest types:
C. Those with ligitimate customer issues.
Than one can conclude that those individuals with unresolved issues can be fit into your other two catagories which are either A or B.
If your feel that the words you posted in the above post are true, you might have opened a can of worms.
