posted on November 1, 2001 09:53:06 AM new
I've been corresponding with a customer about a book that was sent, but never received in September. I told him I would try to find another copy but was unsuccessful. To make a long story short, he complained to PayPal & they have restricted my account.
This is a $14 transaction. The book was indeed sent, though not with tracking, and I do believe the customer when he says it was never received. I'm more than willing to refund the money. But how can I do that when my account is restricted? I just logged on to PayPal to try it, and couldn't do it ~
Please tell me what to do. Is there a phone number I can call? I don't want to rely on something as slow & unreliable as email for this important issue.
Account restrictions (typically) do not occur over a problematic transaction. I have a feeling that there could be an issue with contact information on the account.
Please send me an email about the issue. I can direct it to the account management team for additional guidance.
posted on November 2, 2001 02:01:10 PM new
Damon, I want to thank you for straightening out the problem with my account. The restriction has been lifted, just in time to receive PayPal payments over the weekend.
