posted on December 27, 2001 08:00:22 AM new
OK I've tried e-mailing Pay-Pal many times. Also Damon your person contacted telling me the a recycled response that I've heard all to many times. You must provide proof of shipping.....
I have been a member of pay-pal since it opened up. I have my bank account and cc info registered with them as they were my hub of buisness and personal transactions. It is a premier verified account with 35 flawless transactions. Then one day I decided to do buisness with someone whom I wish I had never sold the beautiful Artic colored SGI monitor to.
So here is my effort which will continue until my account is unrestricted(I'm losing money daily because of this. Here is my Story.
On July 20, 2001 I had an auction close for one of my two Artic white SGI monitors I had picked up from a computer show and sale for dirt cheap making a nice little profit. The auction closed at $650.00 and the unit was sent out the next day. I recieved an e-mail from the buyer about a week later saying he had recieved the monitor and loved it! About a month went by and I recieved an e-mail from paypal saying there had been a claim set against my account on charges of fraud on my account and I should provide shipping information to show it was shipped. The thing is I don't keep this information more than a month due to the fact that pay-pal has a 30 day policy on complaints being filled against a transaction. Here is what the TOU says:
Section VII Part 2i paragraph 3.
"Complaints must be filed no later than 30 days from the date of payment. PayPal will seek to resolve the complaint within 30 days of the date the complaint is filed, though such time frame may be extended, if appropriate, to accommodate the investigation. "
"Complaints must be filed no later than 30 days"
So seeing as pay-pal was on my side I sent them back a response saying. It's been more than 30 days since this transaction and according to your TOU this claim can't be filled. I figured all was said and done, my account wasn't restricted and I continued to sell things on e-bay without problems for 3 more months.
Then on Oct 17, 2001
I recieve and an e-mail stating that I had been found at fault in fraud. I logged into my account to find it had been restricted and the remainder of my balance had been given to the plantiff, whom I had recieved and e-mail from saying that he had recieved the monitor and loved it. To this day I have been sending e-mails constantly to their tech support to no avail.
I want to know why pay-pal didn't hold up their TOU. My account is now restricted and I'm losing money by the day. If a company is not standing by their TOU then what assurance do we as customers have. I thought pay-pal was great and then something like this happened.
posted on December 28, 2001 01:29:51 PM new
have you tried calling your buyer to clarify the situation?sometimes talking over the phone to a real voice helps,same household dfferent buyers,hubby sometimes does not know what wife buys or children etc.
there is also a dirty trick buyer plays,they do this to stall payment,if item is in dispute,they dont have to pay until resolved.
now if you throw all evidence away,then they really luck out,they dont have to pay forever and forever.
for such an item,did you take out insurance>how is it shipped??
posted on December 29, 2001 08:50:17 PM new
As this concerns PayPal's terms of use: I find that in other cases, too, their terms of use don't cover their behavior. Please see:
http://www.aboutpaypal.org/terms_use.htm
