posted on January 4, 2002 12:45:44 PM new
I need some help on a payment I just received from PayPal. In the e-mail with the payment I read that the address of the buyer is Unconfirmed and also that:
"Important Note: ****** has provided an Unconfirmed Address. If you are shipping items to ****** please keep in mind that you will not be covered by the PayPal Seller Protection Policy."
(I blanked out the buyers name by the ***** of course)
Anyway, now I am wondering what that means. Does this mean that this buyer if this buyer does a charge back, I don't have any rights? Also, I read on the website that:
"International Account members are not covered by the same Buyer and Seller Policies as the U.S. users and PayPal will not be offering Buyer and Seller protection to the International members"
Now I am wondering... did PayPal include this notification of not being covered by the Protection Policy because I am a International member? And why didn't they send this notification with other payments of unconfirmed addresses before.
Anyone know what would be the best thing to do in this case? I am afraid of a chargeback and getting my account frozen.
posted on January 4, 2002 12:55:53 PM new
i just shipped an item to japan,buyer is unverified with paypal.
i would not be protected under seller protection program as (1) his addr is not verified (2) he is in japan and i am here.
this is a risk you will have to consider if you do business internationally.
where are you??usa or overseas??
i also have a merchant account and a shop in cyberspace,intl credit cards are verified real time,right now there is no way to verify their bill to address and zip code,so i have to review each order and decide if i would ship or not.
this applies to visa and mc,american express is different,i believe you can call them and verify the card address and bill to address.
if you dont feel comfortable with the risk,ask them to use bidpay and send you a money order or ask them to go to a local bank and buy an intl money order or intl american express money order or wire you money or send cash.
posted on January 4, 2002 01:25:37 PM new
If you accept this payment, and then the buyer does a chargeback, it is an automatic loss. You have no rights to dispute the chargeback, because you a) aren't shipping to a confirmed address and b) are an international member. If I were you, I would accept it only if it is an amount of money you can afford to lose in case the buyer does a chargeback.
posted on January 4, 2002 01:40:39 PM new
Thanks for your replies.
Stopwhining, I am a small-time seller from the Netherlands. The buyer is in the U.S.
I just checked out his E-bay feedback and that seems to be good (22 very positive ones).
I would indeed say, please use BidPay, but cashing money orders or international checks costs me about $8.00 per transaction, so I am not particulary fond of that.
At the moment I have mailed the buyer to ask him/her to confirm his address. I hope that will make it more clear for me what to do.
Andrew123s, thanks for letting me know what my rights are (which are none). But if I am not mistaken, I also have no rights anyway just because I am an international member. Or at least, that is how it looks to me. Which of course stinks, but what can you do?
posted on January 4, 2002 01:56:49 PM new
"At the moment I have mailed the buyer to ask him/her to confirm his address. I hope that will make it more clear for me what to do."
That's about all you can do. There is no reason that a u.s. buyer can not have a confirmed address.
I ship world wide, so that is a risk factor that I am willing to take.
So far it has been great. Go with your gut feelings, If it looks good, go with the sale. Best of luck.
posted on January 4, 2002 06:18:05 PM new
since your buyer is in usa,where the greenback is abundant,what about if he sends you cash well disguised by registered mail??
would you take a beating if you convert them to dutch guilders?i know some sellers just hold on to the greenback until they buy something from us sellers.
another way i do is thru wiretransfer,some banks allow you to wiretransfer money in any currency from their internet website as long as you have an account with them and the fund is available in your account.
but then i dont know whether your bank will charge you a fee for accepting incoming wire??
what about billpoint??
lets not assume all buyer are scam artists and all sellers are crooks,there are still a lot of honest people on ebay buying something affordable for fun,altho the ebay water is getting kind of muddy,kind of like our swimming pool here ,referred to as bacteria soup!!!!!
