posted on January 4, 2002 07:53:28 PM new
If an eBay buyer buys something on ebay, pays for it with paypal & never receives it & then tries to recover their money from the sellers paypal account & the sellers account is empty, paypal sends an email to the buyer that there is no money in the account to recover. Why doesn't paypal wait until there is money enough to cover the buyers loss, remove the money & send it to the buyer?
It sounds like paypal will only try to recover the money one time. Is this true?
That's really not much protection.
Also I wonder why paypal doesn't hear both sides of the story before taking action. It always surprises me when a large sellers account is frozen over a small amount just because someone says they didn't receive their merchandise. Why not just put the amount on hold until both sides are known.
It seems it's too easy for a dishonest buyer to end up with the item & also get his money back without having to proove anything.
posted on January 4, 2002 08:01:11 PM new
Well now, I've heard PayPal just restricts the amount of the transaction in this case. Basically, restricting is putting it on hold. The buyer doesn't get it, and the seller can't take it and run. However, PayPal in the past restricted entire accounts, or left the transaction/account restricted for weeks and months on end (according to posts on message boards).
I have no idea why PayPal doesn't go after the seller more than once or if they do. I am curious about this too.
[ edited by andrew123s on Jan 4, 2002 09:03 PM ]
posted on January 4, 2002 08:27:31 PM new
Thanks andrew
Glad to hear that's changed. It's never happened to me, but can imagine how it could drive you crazy to have hundreds held over an 8.00 problem & not be able to do a thing about it.
I am hoping Damon will answer the question as to why paypal doesn't keep trying to recover money for a buyer when a package is not received.
posted on January 5, 2002 02:15:28 PM new
Hi mcjane,
A dishonest seller is probably not going to direct payments into the PayPal account for recovery, which would explain just one of the reasons why we can't keep claims open once they have been done.
Our process takes 30 days, does not guarantee recovery, and can only be attempted once. Users will need to take additional action if we are unable to recover on their behalf.
Users can help prevent these kinds of issues if they check out the SECURITY TIPS section of our site. The more discretion a buyer uses, the less likely they will have problems with a party.
posted on January 5, 2002 10:37:06 PM new
I just closed my PayPal account to prevent these kinds of issues. Thats the only way I know of to escape PayPal's bogus "so called" protection policies.
posted on January 6, 2002 12:39:30 AM new
Well, if paypal can pull money from someone's account or credit card to cover their loss, why can't they do it for the buyer who has not received what they paid for.
Proof doesn't seem to be an issue when paypal is the one loosing money.
Another thing I will never understand about paypal. The Lane Family post on EO. Here you have a really good client, he even had a tracking # & for 8.70 you took the word of the buyer & lost a really good customer.
I know the USPS didn't scan the DC, but why blame that on Lane Family, doesn't their past history tell you anything. You know most buyers will not insure, at least mine won't, that's their fault if something gets lost, but paypal blames lost packages on the seller. Why can't it be your policy that if the buyer doesn't want insurance he takes the risk, why the seller. Why is it always the seller.
It should be the opposite.
I haven't had a problem yet, but when I see honest sellers taken advantage of, I begin to worry. I still just have a personal account & for now I think I'll keep it that way.
I would also like to say, Damon, that you have always been here when someone needed you and have been polite & helpful. You don't always get the respect you deserve & it upsetting at times. I just want to say thanks because I know of no other place that has a representative like you available almost around the clock. So thanks again Damon.
posted on January 6, 2002 09:43:27 AM new
If your gonna bring up Lane Family, go back and you will see when the complaint was filed they had not even shipped the item. Then they never provided the tracking number to PayPal. They were late and at fault. They lose.
posted on January 6, 2002 10:22:12 AM new
when you buy from individual in cyberspace ,your risk of getting dissatifactory result is higher than say if you walk into a brick and mortar store and see the merchandise,examine it ,pay for it and take it home with you.
more and more buyers like the low price but expect top line service,it is not always possible.
credit card issuers protect their customers and will do chargebacks as they always do with brick & mortar retail stores,they have yet to find a way to service ecommerce in a fair and equitable way to both buyer and seller.
we are treated just as mail order catalog houses,if customer claims he never receive the goods and the good is shipped with no signature receipt,then the mail order business will accept the chargeback and turn the order to their receivables dept and try to collect them on an open invoice basis.
i doubt if the recoevery rate is high,could be none.
posted on January 6, 2002 10:20:52 PM newcoonr From the Lane Family post:
"Yep it was ugly. I did what I was supposed to do. Had the tracking number and all but the USPS did not do a final scan on it. They have the item I got the shaft."
"8.70 was all it was for. PayPAl makes more money off my transactions in 6 hours than that. But there are no execptions so I have none either."
You are mistaken, he most certainly did mail the package.
You lose, or your reading a different post.
Edited for spelling!
[ edited by mcjane on Jan 6, 2002 10:27 PM ]
[ edited by mcjane on Jan 6, 2002 11:37 PM ]
