posted on March 22, 2002 02:31:24 PM new
Seller Protection Policy Change
Notice Date: March 21, 2002
Effective Date: April 19, 2002
Effective 4/19/02, in cases of shipping disputes for items valued at $250 or more, the seller needs to provide both proof-of-shipment that can be tracked online and a signature from the buyer as proof of receipt. This applies only to transactions initiated on or after April 19, 2002.
posted on March 22, 2002 06:05:08 PM new
So what. There are several incidents on the boards where the sellers had all that and PayPal still chose to ignore them and take their money. Is this supposed to instill those who haven't learned what PalPal is really about with more false and misguided confidence? Trying to lure in more sheep to be fleeced?
posted on March 22, 2002 09:57:46 PM new
Is Paypal NUTS?
If I ship a 280lbs item via a legal, federal licensed interstate commerce common carrier truck, then my tracking is not considered valid because the trucking company does not have an on-line method to track items!!
I sell computer equipment which is often beyond UPS/FedEx weight limit. These items go for thousands of dollars (rack servers, battery backups, DLT autoloader libraries, etc.). Would this mean that I can't accept PP anymore?
If it does mean that, PP will loose thousands of dollars of my commissions because I will stop using it.
I guess I'll just stay with the nickle and dime stuff which won't matter if I get it reversed.
But, there's more...even with the nickle and dime stuff:
To mail a small item 1st class mail cost me $1.26. In order to allow signatureproof of delivery with the post office I can't use 1st class, I must use Priority Mail at $3.50, plus the signature option of $1.25, for a total of $4.75!
Let's see: I sell a $10 item, instead of costing $1.26 to mail, now it will cost $4.75 to mail to be eligible for Paypal "seller protection". Paypal, get real!
I hope Paypal is joking about this! Unless I'm missing something major in this grand plan?
posted on March 22, 2002 11:07:46 PM newLet's see: I sell a $10 item, instead of costing $1.26 to mail, now it will cost $4.75 to mail to be eligible for Paypal "seller protection". Paypal, get real! I hope Paypal is joking about this! Unless I'm missing something major in this grand plan?
The signature is only required for amounts of $250.00 and up. Before it was for amounts of $500.00 and up.
Some sellers will feel the need for delivery confirmaton on small purchases, other sellers will figure the costs vs the amount of purchases that won't have problems and ship without it.
If I was selling items worth thousands of dollars like you I wouldn't be using PayPal, or any other on-line payment service. I'm sure you could get a very competitive merchant account rate for dealings with those amounts of money.
posted on March 23, 2002 08:50:32 AM new
i agree,ask yourself what kind of seller are you and map out your business plan.
you can apply for a merchant account and accept credit card payments,for those who do not feel comfortable forking over cc data,tell them to send you a cashier check.
if you sell small inexpensive items along with bulky expensive items,accept multiple forms of payments.
this new policy of 250 (was 500 before) is in line with billpoint seller protection policy,their cutoff is also at 250.
posted on March 23, 2002 09:07:22 AM new
i sell many small & compact items and i ship in box,no insurance and no dc and via usps first class and they all arrive safe and sound.
it is not unusual that seller lost the dispute after proving signature receipt and shipped to billing address of the cardholder,you can have a case where parents work and children use their cards to order and receive and sign for the goods .
then mummy and daddy see the charge on their cc statement and ask,children deny doing anything wrong.
cc company also can ask seller for a signed detail invoice of what is in the package,now how many shippers would do this for you??
you could say you ship a rolex watch and they say they receive a box of rocks.
posted on March 23, 2002 10:32:40 AM new
"If I was selling items worth thousands of dollars like you I wouldn't be using PayPal, or any other on-line payment service"
Thats for sure!
superman100
"Is Paypal NUTS?" No, But if you are risking that kind of money with an online payment service that is NOT a bank you should ask yourself what are you thinking of.
Look around for a more off site secure payment source.
I like PP and billpoint, but not if I was running dollar amounts like you are.
posted on March 26, 2002 09:11:12 AM new
kahml,
this is for item 250 or more,you need signature receipt.
you may as well ship ups or fed exp ground ,then you dont need to pay for signature receipt and dc,it is included along with first 100 insurance.
the only extra you need to consider is that extra insurance for the additional coverage over 100 dollars.
it is coming to the point we cannot ship our more expensive items via usps anymore-dc is worthless when it comes to chargeback,signature receipt is extra and then we need to pay for insurance.
fed exp ground in some cases is cheaper than usps.
posted on March 26, 2002 09:43:50 AM new
The only major issue I have with the "signature" is that someone has to be there to actually sign for the package.
UPS - at least in my neighborhood - is a real pita when it comes to missed first calls.
I don't have enough experience with missed FedEx as I usually have them delivered to the office.
Which brings up another point: If I now have to have the item shipped to where I am - just so I can sign for it - and this is not the PayPal verified address, isn't that another loophole?
posted on March 26, 2002 07:38:41 PM new
kahml: Certified, Registered, Delivery Confirmation, Signature Confirmation, insured- as far as PayPal is concerned, it doesn't matter.
The USPS does not have true "Online Tracking", therefore EVERYTHING shipped postal is not covered by seller protection, regardless of options purchased.
Ironically, just about everything is denied seller protection anyway, so it's a moot point.
---
If I ship a 280lbs item via a legal, federal licensed interstate commerce common carrier truck, then my tracking is not considered valid because the trucking company does not have an on-line method to track items!!
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Superman: Yep. Guess you need to switch to CCX or Roadway. Though I wouldn't be surprized if even then PayPal would find some excuse not to accept it anyway.
