posted on March 29, 2001 06:36:30 PM new
Hi everyone,
We have read several of your questions and complaints regarding Paypal's decision to automatically email end of auction notices to buyers. I wanted to take a minute to let you know that as a partner of AuctionWatch, PayPal already appears in your AuctionWatch Winning Bidder Notifications (WBNs) if you have selected them as an online payment provider. Our experience and the surveys we conduct consistently indicate that sellers and buyers appreciate the opportunity to transact using a variety of payment choices. For this reason, our WBNs cover a wide variety of payment options for sellers to offer their buyers, including money orders, checks, and of course online payments such as PayPal and BillPoint. Our WBN has been offered for several months as part of our Post Sale Management process that includes not only payments, but also shipping options, streamlined feedback posting, and the ability to print packing slips and mailing labels.
To avoid any confusion for your buyers that may result from receiving multiple sales notifications, you may want to consider only sending the AuctionWatch WBN that offers a variety of payment and shipping options. You can verify that your AuctionWatch WBN is turned on here https://secure.auctionwatch.com/my/acct/psm.html. You can adjust your PayPal settings by logging into Paypal, then entering this link https://secure.paypal.com/cgi-bin/webscr?cmd=_profile-autolink&wbn=1 . Should you have questions for PayPal, you may contact their customer service by e-mail [email protected] or phone (888) 221-1161.
If you are already using our WBNs, we appreciate the opportunity to make your lives a little easier. If you would like more information or would like to start using this service, please see the following link http://wsacp.auctionwatch.com/my/acp/pse_upsell.html.
