sgmorton
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posted on September 19, 2002 07:21:40 AM new
Damon just in case the email I have sent does not get through... here is my story.
I have accumulated a sum of money in my account and on the 6th I attempted to retrieve that money here is the progression of events that happened.
September 6th initial request to transfer money to my checking accounts.
On the 10th PayPal sends me an email saying hey wait a minute we need to verify you again. Well I have been verified for some time now but this is protection and while perturbed I can accept that. They require I fax in a copy of Bank account, Drivers License, Utility Bill and Credit Card Statement. I do so the very next morning.
September 14... PayPal emails me that my restriction will remain in place and that I need to fax in additional info... they want the last 5 transactions tracking numbers. Now I am really perturbed, how is this any of their business. I later find out that they are concerned that I will take the money and then the payee will request the money back and thus they will be left holding the bag. They want 5 I'll send all of them... 15 go out 2 hours after receiving the email.
Also you need to pay the outstanding $406 on your other account! The other account listed is an ex-colleague that has not worked at the company in 2 years. That is the only connection between the two of us... we might have signed up under each other to get the bonus $5 but that would be the only other thing I remember telling the office about PayPal and everyone looking at it. I immediately call PayPal and tell them that is not me and if they will kindly check their accounts they will see that that account has nothing to do with me. I tell them I know who that is but have not had any contact with them in 2 years! The PayPal operator lets me know that he noted that in my account.
September 16 ... My request has been denied again due to insufficient paperwork. They now need 10 tracking numbers, remember I sent 15 in the fax before, and telling me that I am not liable for the money on the other account but until my "ex-partner" settles his account my account will be locked. So I call them back again and ask for a manager. No can do I am the highest authority you can speak to. I tell them again I have already sent in the information and they continue to ask for it. He make another note in my account and tells me there is nothing they can do at this time but wait for it to be reviewed. I ask him to accelerate the review. He places a priority on it and tells me it should take 24 hours or so. He also notes that the 15 were in the first fax allegedly.
September 17th 24 hours comes and goes and nothing happens. I call and ask for help again, I am denied any ability to go above the operator who has no authority to resolve any issues and he tells me I should wait another 24 hours. This operator was not very nice on the phone either... He also asks if I have faxed in the additional paperwork, I remind them I had in the 2nd fax and he "makes a note of it in my account". I'm sure they have to handle fraud on a daily basis but they should be careful about how they do treat people. Guilty and there is no proven innocence.
September 18th Another 24 in the books and another call... again I am met with the inability to talk to anyone with authority and other than wait for the review I get no feedback at all! I have waited 2 days, it didn't take that long when I was faxing the stuff in. I cannot get anyone over there to let me talk to anyone who has any authority. So here I sit almost $4k in the hole waiting for the PayPal hostage holders to release my money. Meanwhile all of my tracking numbers have shown to be delivered. Everyone of those people have emailed me saying how pleased they are with the transaction and I cannot reap any reward from it... the bad thing is I need that PayPal to be active to do business. It looks like I'm going to have to foot the bill for the $400 my "ex-partner" owes if I want to get any of my money and possibly continue doing business with PayPal. So much for the meager profits I had in there...
Later on the 18th I call back and decide to be as nice and civil as I can. I am told that I will never get the ban lifted from my account until I get my ex-partner to settle his account. After explaining over and over to them I have nothing to do with this guy I get the brush off. I can no longer help you with this complaint and am hung up on.
Damon I have tried and tried all I can to get it settled. I have sent email to the only address I have for this other person and have not heard from him, I do know who he is but it has been a long time since I have had contact with him, I had to let him go from the company so I'm sure he wants nothing to do with me. I have been a stellar citizen of PayPal. I have never had a complaint filed against me that I am aware of. The inability to get this money liquid to me is causing me great hardship right now. It has already caused me to lose $500 in sales and if I can't resolve it in a timely manner I will most likely lose about another $1000. All of this because of the actions of some other individual which PayPal has told me I am not responsible for his $406 but until his account is settled my account is locked.
Is it right to hold $3700 for a $400 bill?
Any reply would be greatly appreciated,
Sam
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sgmorton
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posted on September 19, 2002 01:59:06 PM new
I would like to add that Damon jumped right on this situation and had the restriction lifted today, the same day I sent him the email. My hat's off to him he was very courteous and extremely helpfull.
Sam
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paypaldamon
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posted on September 19, 2002 03:11:56 PM new
Hi,
Thank you for posting that all has been resolved.
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thchaser200
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posted on September 21, 2002 02:44:15 PM new
I am glad that Damon helped you get your problem soved, it is just too bad that you had to come here first to get action.
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Coonr
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posted on September 21, 2002 11:06:22 PM new
...it is just too bad that you had to come here first to get action.
They didn't have too. But the fact they got help even here, speaks volumns.
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thchaser200
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posted on September 22, 2002 09:15:15 AM new
As for it speaking volumes, you are correct that it does tell you how the bad the service is unless you public
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Coonr
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posted on September 22, 2002 09:19:54 AM new
Not even close. No other payment service routinly patrols the boards offering help and advice. In fact the ONLY other service (postage) I have seen do it, is Harry from Endica.com
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thchaser200
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posted on September 22, 2002 09:26:22 AM new
As normal, you keep missing the point which is he had to post it here to get action. It should have been taken care of on the first phone call instead of posting on a public forum. Having a company patroling public forums fixing problems (only the ones that make themselves look good) is a problem to begin with.
Good example, here is paypal's rating on www.resellerratings.com
http://www.resellerratings.com/seller1720.html
and here is the rating of a good company
http://www.resellerratings.com/seller_info.pl?seller_id=1980
I bet Powernotebooks.com does not have a customer service rep patroling message boards like paypal does. Instead of paying people like you to dispute problems, maybe they should fix the problem as soon as there is one.
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thchaser200
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posted on September 22, 2002 09:27:20 AM new
And I guess everyone that gave PayPal a bad rating is their fault as well and your employer did nothing wrong as well.
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Coonr
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posted on September 22, 2002 10:49:03 AM new
I always love anonymous posts. I did not miss anything. The OP did NOT 'have to' post here to get reults. As good as Damon is, for the problem to be fixed that quick, it would have probably been fixed without any posts.
FWIW, I do NOT work for PayPal. I am only one of 17,000,000+ satisified customers.
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thchaser200
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posted on September 22, 2002 11:02:53 AM new
You may deny it, but you seem to have only information that an employee has so since you do not have the guts to admit that you work for PayPal, we have to leave it at that
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Coonr
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posted on September 22, 2002 01:33:21 PM new
Really? What privilged info do you think I have? If you check a bit, you will find I live in La. PayPal only has employees in Ca. and Ne. That is a bit to far to comute.
Why is it, everytime someone supports PayPal, they are accused of being an employee?
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GU1HToM
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posted on September 23, 2002 10:57:03 AM new
Because anyone who defends them as much as you has to be getting something out of the deal.
Employee or not what reason do you have to defend them?
Being a satisfied customer only goes so far.
Defending to the point that most of the posters here think you are a rather large fool for wasting your time.
They ruined their own reputation by their own actions.
You just seem to want to follow them down that path.
No one would willingly follow that path so what is in it for you?
How many unsatisfied customers does it take to get a clue?
Defend them all you want.
You are not going to change my mind.
I had my problems with them & made my own decision.
It only took 1 bad transaction to change my mind.
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Coonr
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posted on September 23, 2002 12:00:49 PM new
I just don't like to see people mislead by half truths and mis information. I don't consider it defending PayPal as much as correcting wrong information.
They ruined their reputation? Building a company worth $1.5 Billion in approx. 2 years don't sound like they hurt it to bad.
Personally I wish all sellers would quite using them. Just think how many customers I would have than?
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Flaoisland
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posted on September 23, 2002 01:21:24 PM new
Paypal's Damon helps people who discuss in public the terrible customer service they receive from Paypal. Coonr is just a contrarian can't talk to him.
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Coonr
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posted on September 23, 2002 02:15:41 PM new
Point is the OPs problem was solved in hours, and chances are, it had little or nothing to do with their post here.
Since I don't work for PayPal, I can call a spade a spade.
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thchaser200
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posted on September 23, 2002 04:38:01 PM new
Coonr writes
"I just don't like to see people mislead by half truths and mis information. I don't consider it defending PayPal as much as correcting wrong information"
My question would, how would you know what a half truth or mis-information is when someone posts it. Do you have a special mystical ball that we all do not have? Do you have some special database that lets you know when the information is a "half truth" or is it anyone that says anything bad about paypal is feeding mis-information.
It just seems odd that he got his problem solved within hours of posting and I am sure that he did not create this tread as the first place to get help. I am sure he picked up the phone, try to get help, and received that great award winning customer service.
P.S. You have debated the Federal Judges decision since it how has been published in the media. I guess that article is a forgery as well.
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Coonr
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posted on September 23, 2002 06:14:03 PM new
Never questioned what has been reported in the main stream media. But have questioned what has been reported by here by those with an ax to grind.
So far all the media has really said, is the Judge would not force arbitration in the two case before the court. Beyond that, is pure speculation, by those least qualified.
I am sure the OP started actions to resolve their problem before posting here. I also suspect that action(s) is what solved the problem, given the time frames involved.
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Coonr
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posted on September 23, 2002 06:16:12 PM new
My question would, how would you know what a half truth or mis-information is when someone posts it. Do you have a special mystical ball that we all do not have? Do you have some special database that lets you know when the information is a "half truth" or is it anyone that says anything bad about paypal is feeding mis-information.
Easy, when challenged the bashers spreading misinformation resort to personal attacks and no longer post revelant facts to further the debate.
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sgmorton
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posted on September 23, 2002 06:39:03 PM new
I did not mean to stir this up so much, but if you look at my original post you will see every action I took. I came here out of frustration with CS. Damon, however it was initiated, was very helpful...
Sam
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Coonr
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posted on September 23, 2002 07:07:53 PM new
Sam,
You have not 'stired' anything up.
There are a few who hang out here only to bash PayPal and Damon. In fact, it has been so bad, he rarely posts here anymore.
Damon is indeed very helpful, and I do not intend my comments to take anything away from him. I have expressed to him, how much I admire his ability to stay cool and help people, even when he is attacked.
Glad your problem was resolve quickly and to yoru satisfaction.
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thchaser200
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posted on September 23, 2002 07:16:14 PM new
Coonr,
The point that Sam was making that he had to come here to get it done. if he would habe gotten the reponse when he picked up the phone and called, we would have never heard from him.
So even though Damon solved the proplem, it should have never gotten this far. When there is a problem with any merchant account that I use, all I have to do is make one phone call and it is resolved on the spot. The CSR can solve it and I never have to go a public forum and discuss it. ( i do not use e-gold).
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Coonr
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posted on September 23, 2002 08:10:30 PM new
No the only point he made was He chose to post here.
The problem would have most likely been solved without any post here.
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thchaser200
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posted on September 23, 2002 08:33:39 PM new
As always, you have it wrong again, here is the last post of Sam again
"I did not mean to stir this up so much, but if you look at my original post you will see every action I took. I came here out of frustration with CS. Damon, however it was initiated, was very helpful."
Most intelligent people would take this to mean he posted here out for frustration with customer service, meaning he was not getting action without posting here. Most likely, had he not posted here, he would not have gotten any action and would still have this problem.
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Coonr
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posted on September 24, 2002 02:09:58 AM new
You still do not seem to understand, problems such as the OPs are not verified instantly. I am saying, most likely, his prior actions is what solved his problem. It was only in the normal chanel a few days.
There was no need to post here.
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thchaser200
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posted on September 24, 2002 06:42:18 AM new
His prior actions did not get his problem resolved. His posting on a public board is what got this resolved since your employer was holding 3700.00 hostage until his ex-partners account was settled. The question is did he have to pay the 400.00 on the other account to get his 3700.00 released. If not, then it is only because he posted here that his problem got resolved.
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dlhunlimited
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posted on September 24, 2002 08:20:07 AM new
WOW - Yall must really be bored!
Second thought, I must really be bored for spending my time reading this crap.
I have had no problems with PayPal. Hopefully, I never will.
Sam - glad to see that you got it worked out.
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kkaaz
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posted on September 24, 2002 12:39:34 PM new
[I am only one of 17,000,000+ satisfied customers.]
Where did you see those numbers coonr. I see nothing that says even 17,000,000 are satisfied with Paypal. Just means there were accounts open.
I am one of the millions of tax payers. I am not satisfied and so many others. Just because someone opens a Paypal account does not at all mean they are even close to satisfied. May mean they are suing Paypal, in the middle of a dispute with Paypal or Paypal may not let them close their account.
I am one of the 17,000,000 million account holders and I am far from "satisfied" with the company or their sorry employees.
I would love to see a report or survey into the rating of Paypal by the members.
Oh... here is one..
http://www.cnet.com/software/0-352109-1204-9610157.html
I see that 32 % are unhappy with paypal. If that is an average figure. Paypal needs way more then 17,000,000 members to make 17,000,000 + 1 satisfied.
Does any one remember Circuit City Divx. About 3-4 years ago. It was a pay per view DVD system that was designed to replace traditional DVD buying and renting. There were many anti-Divx sites set up and opponents who did not like people keeping tags on their viewing habits or for "open DVD" to be replaced by Divx.
Their employees would go onto anti-divx and divx hate sites and praise the company and lie about working for the company of Divx or Circuit city.
Well Divx died. (came back as software compression for video or mp4) Even with all the help of the employees who claimed they were not employees. The still shut down.
Divx was a good ideal ran poorly. Just like Paypal.
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Coonr
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posted on September 24, 2002 03:29:44 PM new
32% of 113 respondants = only 36 unhappy customers. That would still leave well over 17,000,000 satisfied given a daily growth rate of 28,000 new users.
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uaru
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posted on September 24, 2002 03:42:58 PM new
This thread really brought a smile to my face. 
The original poster has had their problem corrected in less than 7 hours to their satisfaction and for 5 more days it's an issue for those that don't even use PayPal.
Has this forum become a joke or what?
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