CEI carries a wide selection of IBM, Lexmark and HP
printers and parts. We also offer whole units and replacement parts for most
other brands as well.
If you don't see the part that you need listed in
our inventory, let us know anyway. Many manufacturers' equipment cross
reference to other machines. Let one of our trained sales team members check
the sub numbers for you to see if we can get you back up and running. Each one
of our sales team members has a working knowledge of the mechanics of the
equipment we sell that is second to none.
The difference between Computronics and other
dealers is that we actually stock every part we sell. Any product that you
purchase from CEI has been tested, refurbished, then tested again by one of the
best technicians in the industry- a member of the Computronics
team..
Thank you for your interest in
Computronics!
Our Parts Database is being updated
constantly.
Or just looking for an HP
fuser?
All warranty is for work
performed by our technicians in our service center. Shipping is the
responsibility of the buyer. Our printers are foam in place packed, unless they
are still in the original box and packing. We use a double wall box that is
properly rated for the weight of the printer and the larger units are shipped on
a pallet for extra protection. All of our products are security
marked
. We use 2 forms of security markings on all the
major components of our units. Violations to these markings will void all
warranties.
Payment
We accept PayPal, Visa, MasterCard and Wire Transfer. We
also accept cash for in-person pick-up only. (Please DO NOT send cash through
the mail!)
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WARRANTY
All of our new and refurbished items come with a
warranty. Our warranty does not cover damage incurred during shipping. Any item
labeled "As Is" or "Tested Working" is not covered under our warranty
policy.
The warranty is good for 90 days after your
purchase. The warranty covers parts and labor. It does not cover consumables
such as rollers, charge roller, transfer roller, fuser, toner or drum or
transfer belt. We will cover the cost of shipping your warranty replacement to
you, but you are responsible for the cost of shipping the original item back to
us.
All items must be returned within their warranty
period. They will then be inspected, and a refund or exchange will be
issued.
We also offer an extended warranty, which is
available at an additional cost.
Frequently Asked Questions
Q. Is this item compatible with my part?
A. Please refer to
the manufacturer for compatibility information. We are unable to give
compatibility recommendations.
Q. Do I have to pay duties and taxes when
placing an international order?
A. YES! International customers will have to
pay ALL duties and taxes that occur. Please check with your country for
restrictions, duties, and taxes collected by your country. We do not refund
shipping costs for items rejected by your customs.
Q. How can I combine
orders?
A. When purchasing more than 1 item, BEFORE YOU PAY FOR THE ITEM,
you can combine the items into a single order. Processing as a single order
saves you shipping costs. Note: Any orders paid for individually, will be
shipped individually.
HOWTO - http://pages.ebay.com/help/buy/combined-payments.html
Q. Does this item come with
drivers?
A. Drivers are not included unless specified in the description or
picture.
Payment
Info
Credit Cards
Call our office at (770) 484-7150 Mon-Fri (9AM to 5:30PM)
EST.
When calling have your eBay item number ready to process your
order.
Paypal
We only ship to
confirmed Paypal addresses.
Returns
All sales are final. No returns.
DOA parts are subject to replacement only and must be reported within 7 days of
delivery. Items being returned for replacement MUST have a return material
authorization (RMA) number. Returned packages with no RMA number will be
refused. To obtain an RMA number, you must send a replacement request via eBay
message. CEI is not responsible for any damage or deletion to systems that have
resulted from the use of our product(s).
Sales Tax
Georgia only.
Insurance Fee
Insurance is required and
applied on all international USPS Priority Mail
parcels.
Shipping Policy
Signature Requirement
Items valued at $50 or more, and being shipped via
UPS will automatically require signature upon delivery. However, you may request
no signature upon delivery if so desired.
Shipping Adjustments
Occasionally
adjustments have to be made due to multiple packages. You will be notified
before any changes are made. Buyer pays for shipping and insurance if
required.
International
Shipping
We (Computronics Enterprise, Inc.) will not be responsible
for unclaimed, delayed, broken and/or damaged, opened, returned or lost
package(s) shipped USPS mail. In any such case, you will still be charged the
full price of the order. Once the package leaves the United States, it is out of
our control. CEI is not responsible for any duties, taxes or other associated
import fees that your country may impose, nor are they included in the item(s)
price or shipping charge(s). All such fees are your responsibility, and are not
included in the shipping charges. We do not mark merchandise below value or mark
item(s) as a gift(s) - US and International government regulations prohibit such
behavior. Please contact your customs office for information about additional
fees prior to bidding/buying. The delivering freight company normally collects
these charges or when you pick the item up - do not confuse them for additional
shipping charges. However, packages shipping UPS will be covered as a result of
broken and/or damaged or lost package(s) based on insurance value.
Additional Shipping Charges
Any additional
shipping charges resulting from customer error will be charged automatically to
the customer's credit card or Paypal account without written consent or prior
notification. This includes, but is not limited to: modified shipping addresses,
returned packages, invalid shipping addresses, or refused
packages.
Handling Time
UPS
orders will be shipped the same day if placed before 5:00PM EST. Orders shipping
with USPS will be shipped within 2-3 business days after payment is
received.
Alternate Shipping
Carriers
Occasionally, we may ship your package via FedEx instead of
UPS.UPS Next Day Air, UPS 2nd Day Air and UPS 3 Day Select are also available
per your request. Contact us by calling at (770) 484-7150 Mon-Fri (9AM to
5:30PM) EST. When calling have your eBay item number ready to process your
order.