CEI carries a wide selection of IBM, Lexmark and HP printers and
parts. We also offer whole units and replacement parts for most other brands as
well.
If you don't see the part that you need listed in our
inventory, let us know anyway. Many manufacturers' equipment cross reference to
other machines. Let one of our trained sales team members check the sub numbers
for you to see if we can get you back up and running. Each one of our sales
team members has a working knowledge of the mechanics of the equipment we sell
that is second to none.
The difference between Computronics and other dealers is
that we actually stock every part we sell. Any product that you purchase from
CEI has been tested, refurbished, then tested again by one of the best
technicians in the industry- a member of the Computronics team..
Thank you for your interest in
Computronics!
Our Parts
Database is being updated constantly.
Or just looking for an HP fuser?
All warranty is for work
performed by our technicians in our service center. Shipping is the
responsibility of the buyer. Our printers are foam in place packed, unless they
are still in the original box and packing. We use a double wall box that is
properly rated for the weight of the printer and the larger units are shipped on
a pallet for extra protection. All of our products are security
marked
. We use 2 forms of security markings on all the major
components of our units. Violations to these markings will void all
warranties.
Payment
We
accept PayPal, Visa, MasterCard and Wire Transfer. We also accept cash for
in-person pick-up only. (Please DO NOT send cash through the
mail!)
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WARRANTY
All of our new and refurbished items come with a
warranty. Our warranty does not cover damage incurred during shipping.
Any item labeled "As Is" or "Tested Working" is not covered under our
warranty policy.
The warranty is good for 90 days after your purchase. The
warranty covers parts and labor. It does not cover consumables such as rollers,
charge roller, transfer roller, fuser, toner or drum or transfer belt. We will
cover the cost of shipping your warranty replacement to you, but you are
responsible for the cost of shipping the original item back to
us.
All items must be returned within their warranty period.
They will then be inspected, and a refund or exchange will be
issued.
We also offer an extended warranty, which is available at
an additional cost.
Frequently Asked Questions
Q. Is this item compatible with my part?
A. Please
refer to the manufacturer for compatibility information. We are unable to give
compatibility recommendations.
Q. Do I have to pay duties and taxes when
placing an international order?
A. YES! International customers will have to
pay ALL duties and taxes that occur. Please check with your country for
restrictions, duties, and taxes collected by your country. We do not refund
shipping costs for items rejected by your customs.
Q. How can I combine
orders?
A. When purchasing more than 1 item, BEFORE YOU PAY FOR THE ITEM,
you can combine the items into a single order. Processing as a single order
saves you shipping costs. Note: Any orders paid for individually, will be
shipped individually.
HOWTO - http://pages.ebay.com/help/buy/combined-payments.html
Q. Does this item come with
drivers?
A. Drivers are not included unless specified in the description or
picture.
Payment Info
Credit Cards
Call our office at (770)
484-7150 Mon-Fri (9AM to 5:30PM) EST.
When calling have your eBay item
number ready to process your order.
Paypal
We only ship to confirmed Paypal
addresses.
Returns
All sales
are final. No returns. DOA parts are subject to replacement only and must be
reported within 7 days of delivery. Items being returned for replacement MUST
have a return material authorization (RMA) number. Returned packages with no RMA
number will be refused. To obtain an RMA number, you must send a replacement
request via eBay message. CEI is not responsible for any damage or deletion to
systems that have resulted from the use of our product(s).
Sales Tax
Georgia only.
Insurance Fee
Insurance is required and
applied on all international USPS Priority Mail parcels.
Shipping
Policy
Signature Requirement
Items valued at $50
or more, and being shipped via UPS will automatically require signature upon
delivery. However, you may request no signature upon delivery if so
desired.
Shipping
Adjustments
Occasionally adjustments have to be made due to multiple
packages. You will be notified before any changes are made. Buyer pays for
shipping and insurance if required.
International Shipping
We (Computronics
Enterprise, Inc.) will not be responsible for unclaimed, delayed, broken and/or
damaged, opened, returned or lost package(s) shipped USPS mail. In any such
case, you will still be charged the full price of the order. Once the package
leaves the United States, it is out of our control. CEI is not responsible for
any duties, taxes or other associated import fees that your country may impose,
nor are they included in the item(s) price or shipping charge(s). All such fees
are your responsibility, and are not included in the shipping charges. We do not
mark merchandise below value or mark item(s) as a gift(s) - US and International
government regulations prohibit such behavior. Please contact your customs
office for information about additional fees prior to bidding/buying. The
delivering freight company normally collects these charges or when you pick the
item up - do not confuse them for additional shipping charges. However, packages
shipping UPS will be covered as a result of broken and/or damaged or lost
package(s) based on insurance value.
Additional Shipping Charges
Any additional
shipping charges resulting from customer error will be charged automatically to
the customer's credit card or Paypal account without written consent or prior
notification. This includes, but is not limited to: modified shipping addresses,
returned packages, invalid shipping addresses, or refused
packages.
Handling Time
UPS
orders will be shipped the same day if placed before 5:00PM EST. Orders shipping
with USPS will be shipped within 2-3 business days after payment is
received.
Alternate Shipping
Carriers
Occasionally, we may ship your package via FedEx instead of
UPS.UPS Next Day Air, UPS 2nd Day Air and UPS 3 Day Select are also available
per your request. Contact us by calling at (770) 484-7150 Mon-Fri (9AM to
5:30PM) EST. When calling have your eBay item number ready to process your
order.
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