Our Policies

Return Policy Intimate apparel purchased from Good Girls Never Tell may be exchanged or returned within 5 business days from the date order is shipped. The merchandise must be in new condition, with all tags attached, and in its original packaging. We cannot accept returns of soiled items, nor prepackaged items, including stockings and other prepackaged items. Any discrepancy/returns in the order received must be reported within three (3) business days of receipt of the goods. If any items are to be returned you must notify us and list the product number and reason for the returns must be included in the box or the order will not be processed. Please note, for health reasons, we do not exchange nor accept returns on panties or items that cover the crotch, so please select these items with care. Customers are responsible for return shipping charges. Please note, many customers are surprised that Good Girls Never Tell' does not include a return label similar to other large department and chain stores. We do not for two reasons. First, we feel this practice by other stores is deceptive. Customers believe they are able to return an item for free, that is, with no return shipping fee. This is not typically the case. If the return label is used, your credit card is charged the return shipping fee. It is not free. We are a transparent company and believe all fees should be stated up front, clearly. Secondly, by not including a return label, we reduce waste. We recommend returns be sent either insured or with delivery confirmation. Credits will be issued within 14 days of receipt of item(s). Good Girls Never Tell charges a restockings fee of $7.00 unless otherwise noted. The standard flat rate shipping fee will apply for exchanges. Holiday Return Policy We recognize that an extended Return Policy is required for Christmas and Valentine's Day, traditional gift giving holidays. Items purchased, therefore, from November 1st through December 24th may be returned up to 15 days after Christmas Day. Similarly, items purchased from January 1st through February 13th may be returned up to 15 days after Valentine's Day. All other terms for returns apply.