If you require more than the quantity listed
please inquire
•About Us
We are craftsmen & importers of estate
quality furniture, antique reproduction furniture, true antiques, fitted
cabinetry, fine architectural woodwork and home accessories. Our staff is composed
of master craftsmen who merge art with impeccable execution, to achieve
excellence in the finished product. One visit to our site will leave you with a
rare and romantic view of the age-old craft of furniture making.
•Payment
We accept PayPal only.
•Price includes Free Shipping, details below!
Shipping is included to the continental USA, curbside service if your item ships freight. All other items
(non-freight, small to medium sized items) are shipped Fedex Ground, DHL, UPS,
etc at our expense to your door.
•Tracking Numbers
If your item ships common carrier (Fedex, Etc)
a tracking number can be obtained from our warehouse upon request. Our
systems don’t update before many times a package already arrives to you.
However, if your item ships freight the following applies. Shipping is
always included at Martelle International, LLC., which removes all the risk
from the client. Shipping costs fluctuate so cost is kept in check with
shipper’s bidding on Martelle’s order fulfillment. Items are typically
carried by two or more carriers traveling towards the client’s
destination. Items are passed among different carriers with new tracking
numbers assigned which disallows a “real time” tracking like you would have
with FedEx, etc. This “baton pass” may occur once or multiple times
depending on which warehouse your item originates and the final
destination. The process takes 4-8 weeks on average and the risk of the
rate is carried by us so your patience is greatly appreciated. We know you will
love the piece once it arrives!
•Please inspect your item upon arrival!
If your item arrives common carrier (Fedex,
etc) please open the package within 12 hours and contact us within 12 hours if
there is damage so we can correct it. If your item ships freight- Inspect
your item before the driver leaves! If your item is damaged we can't take
responsibility unless you, the buyer write on the "bill of lading"
(the same document the driver has you sign accepting the delivery) that the
item is damaged…. Or if they won’t wait…write on the Bill of lading, “Accepted
upon Inspection”! This is extremely important. Then contact us for an
immediate replacement or call tag to pick the item up for a refund.
Damage is rarely if ever covered unless you inspect freight and document the
condition before it is left with you.
•Donations
A Portion of your purchase is donated to the
American Heart Association or the Alzheimer’s Foundation from our
profits. Without you it isn’t possible!
•Temporarily Unavailable Items
If an item you have ordered is temporarily
unavailable (sold out before listing ends), you will be notified as soon as
possible. You will be given the estimated date the item will be back in stock,
and have the options to either wait until the item comes back in stock, or cancel
the order and receive a full refund
•Check out my other items!
Thanks so much for your business we are family
run and hope to make you happy, if for any reason you are not please contact us
to correct the problem before exchanging feedback. Kindly, Martelle
“Buy the best, cry once” – Pasquale
There is a 20% restocking fee. Buyer also Pays
all Shipping costs incurred including but not limited to; cost to repack,
surcharges for residential pick up, any and all shipping freight & transfer
fees, incidental charges, and any charge required to have the item safely
returned. Buyer must have all original packing materials and it is the buyer's
responsibility to repack the item as it was originally delivered or be charged
the cost to repack the item. Refunds are processed within 7 days once the item
has been received in original condition. By purchasing this item you agree to
take delivery. If you do not; all freight costs to & from your location,
shipping costs, Handling costs & surcharges including the restocking fee,
ebay fees, and paypal fees will be deducted from your purchase and the balance
refunded to you.
