If you
require more than the quantity listed please inquire
•About Us
We are
craftsmen & importers of estate quality furniture, antique reproduction
furniture, true antiques, fitted cabinetry, fine architectural woodwork and
home accessories. Our staff is composed of master craftsmen who merge art with
impeccable execution, to achieve excellence in the finished product. One visit
to our site will leave you with a rare and romantic view of the age-old craft
of furniture making.
•Payment
We accept
PayPal only.
•Price
includes Free Shipping, details below!
Shipping is
included to the continental USA, curbside
service if your item ships freight to a business (an $80 surcharge if sent to a
residence which is extra). All other items (non-freight, small to medium sized
items) are shipped Fedex Ground, DHL, UPS, etc at our expense to your door.
•Tracking
Numbers
If your item
ships common carrier (Fedex, Etc) a tracking number can be obtained from our
warehouse upon request. Our systems don’t update before many times a
package already arrives to you. However, if your item ships freight the
following applies. Shipping is always included at Martelle International,
LLC., which removes all the risk from the client. Shipping costs
fluctuate so cost is kept in check with shipper’s bidding on Martelle’s order
fulfillment. Items are typically carried by two or more carriers
traveling towards the client’s destination. Items are passed among
different carriers with new tracking numbers assigned which disallows a “real
time” tracking like you would have with FedEx, etc. This “baton pass” may
occur once or multiple times depending on which warehouse your item originates
and the final destination. The process takes 4-8 weeks on average and the
risk of the rate is carried by us so your patience is greatly appreciated. We
know you will love the piece once it arrives!
•Please
inspect your item upon arrival!
If your item
arrives common carrier (Fedex, etc) please open the package within 12 hours and
contact us within 12 hours if there is damage so we can correct it. If
your item ships freight- Inspect your item before the driver leaves! If
your item is damaged we can't take responsibility unless you, the buyer write
on the "bill of lading" (the same document the driver has you sign
accepting the delivery) that the item is damaged…. Or if they won’t wait…write
on the Bill of lading, “Accepted upon Inspection”! This is extremely
important. Then contact us for an immediate replacement or call tag to pick the
item up for a refund. Damage is rarely if ever covered unless you inspect
freight and document the condition before it is left with you.
•Donations
A Portion of
your purchase is donated to the American Heart Association or the Alzheimer’s
Foundation from our profits. Without you it isn’t possible!
•Temporarily
Unavailable Items
If an item
you have ordered is temporarily unavailable (sold out before listing ends), you
will be notified as soon as possible. You will be given the estimated date the
item will be back in stock, and have the options to either wait until the item
comes back in stock, or cancel the order and receive a full refund
•Check out our other
items!
Thanks so
much for your business we are family run and hope to make you happy, if for any
reason you are not please contact us to correct the problem before exchanging
feedback. Kindly, Martelle
“Buy
the best, cry once” – Pasquale
There is a 20% restocking fee. Buyer also Pays
all Shipping costs incurred including but not limited to; cost to repack,
surcharges for residential pick up, any and all shipping freight & transfer
fees, incidental charges, and any charge required to have the item safely
returned. Buyer must have all original packing materials and it is the buyer's
responsibility to repack the item as it was originally delivered or be charged
the cost to repack the item. Refunds are processed within 7 days once the item
has been received in original condition. By purchasing this item you agree to
take delivery. If you do not; all freight costs to & from your location,
shipping costs, Handling costs & surcharges including the restocking fee,
ebay fees, and paypal fees will be deducted from your purchase and the balance
refunded to you.
