If you require more than the quantity listed please inquire
•About Us
We are craftsmen & importers of estate quality furniture, antique
reproduction furniture, true antiques, fitted cabinetry, fine architectural
woodwork and home accessories. Our staff is composed of master craftsmen who
merge art with impeccable execution, to achieve excellence in the finished
product. One visit to our site will leave you with a rare and romantic view of
the age-old craft of furniture making.
•Payment
We accept PayPal only.
•Price includes Free
Shipping, details below!
Shipping is included to the continentalUSA, curbside service to
any business. If you wish to have it shipped to a residence and it ships
freight there is a one time fee of$80.00added to your
purchase for the freight company to make a delivery appointment for you to
receive your item(s). All other items (non-freight, small to medium sized
items) are shipped Fedex Ground, DHL, UPS, etc at our expense to either
residence or business with no extra fees.
•Tracking Numbers
If your item ships common carrier (Fedex, Etc) a tracking number can be
obtained from our warehouse upon request. Our systems don’t update before
many times a package already arrives to you. However, if your item ships
freight the following applies. Shipping is always included at Martelle
International, LLC., which removes all the risk from the client. Shipping
costs fluctuate so cost is kept in check with shipper’s bidding on Martelle’s
order fulfillment. Items are typically carried by two or more carriers
traveling towards the client’s destination. Items are passed among
different carriers with new tracking numbers assigned which disallows a “real
time” tracking like you would have with FedEx, etc. This “baton pass” may
occur once or multiple times depending on which warehouse your item originates
and the final destination. The process takes 4-8 weeks on average and the
risk of the rate is carried by us so your patience is greatly appreciated. We
know you will love the piece once it arrives!
•Please inspect your
item upon arrival!
If your item arrives common carrier (Fedex, etc) please open the package
within 12 hours and contact us within 12 hours if there is damage so we can
correct it. If your item ships freight- Inspect your item before the
driver leaves! If your item is damaged we can't take responsibility
unless you, the buyer write on the "bill of lading" (the same
document the driver has you sign accepting the delivery) that the item is
damaged…. Or if they won’t wait…write on the Bill of lading, “Accepted upon
Inspection”! This is extremely important. Then contact us for an
immediate replacement or call tag to pick the item up for a refund.
Damage is rarely if ever covered unless you inspect freight and document the
condition before it is left with you.
•Donations
A Portion of your purchase is donated to the American Heart Association
or the Alzheimer’s Foundation from our profits. Without you it isn’t
possible!
•Temporarily Unavailable Items
If an item you have ordered is temporarily unavailable (sold out before
listing ends), you will be notified as soon as possible. You will be given the
estimated date the item will be back in stock, and have the options to either
wait until the item comes back in stock, or cancel the order and receive a full
refund
Thanks so much for your business we are family run and hope to make you
happy, if for any reason you are not please contact us to correct the problem
before exchanging feedback. Kindly, Martelle
“Buy the best, cry once” – Pasquale
Return
Items must be returned within 14 days . Refund will be given as Money back or exchange/replacement. Refund policy details: There is a 30% restocking fee. Buyer also Pays all Shipping costs incurred including but not limited to; cost to repack, surcharges for residential pick up, any and all shipping freight & transfer fees, incidental charges, and any charge required to have the item safely returned. Buyer must have all original packing materials and it is the buyer's responsibility to repack the item as it was originally delivered or be charged the cost to repack the item. Refunds are processed within 7 days onc