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Policies

Limited 90 Day Warranty

Your Redcat Racing product is covered under a limited warranty for a period of 90 days on the vehicle. This warranty does not cover certain items as listed below.

All warranty claims must be handled through Redcat Racing and not your hobby dealer. Go to the Warranty Form.

If you believe you have a warranty claim, simply fill out the form in the link above and include all information associated with the claim.

If you have a specific part problem Redcat Racing will determine if the issue in question is covered under warranty and will contact you within 72 hours after form submission.  If determined that the part or parts are covered under warranty, Redcat will send you the part(s) at no charge. We may ask for some parts to be returned prior to sending out replacement parts such as remote controls, engines and possibly some other items.

If you have a vehicle problem, please fill out the warranty claim form and click on the vehicle button. Once the form is approved, you may send the entire vehicle back to Redcat Racing and the Redcat technicians will repair your vehicle at no charge for labor but may require payment for parts needed if they are not covered under warranty.  We will require payment for shipping the item back to you.

Redcat Racing offers a Lifetime Engine Replacement Program and the program can be seen by clicking the following link: Lifetime Engine Program

Items not covered under warranty or items that have less than a 90-day warranty:

Remote Control Covered for 30 Days
Engine Covered under Engine Program Only Link here
Gears Including spur, clutch-bell and others Not Covered Under Warranty
Clutch & Clutch Spring  Not Covered Under Warranty
Pull Start  Not Covered Under Warranty

This warranty covers defects with the materials, workmanship, or assembly at factory only. All replacement parts and warranty approvals are at the sole discretion of Redcat Racing. This warranty does not cover the items listed above.

This warranty does not cover breakage due to abuse, improper break-in, improper setup,
or improper operation.

Redcat does not accept any returns if fuel has been put into the vehicle or if the vehicle has been used in any way. New item returns are subject to a 15% restocking fee and all returned items must first receive a return merchandise number from Redcat prior to shipment. 



Shipping: We ship to US and Canada only. Shipping to Canada is $45.00 usd. Your orders will be delivered using your choice from the available carriers.


Tax: We do not collect sales tax, except for orders shipping in our state. Please verify if the tax applies to you at checkout time by filling your ZIP code and reviewing your order.


Return policy: We accept returns if item is unopened and unused.. However, you may want to contact us in advance and make sure this applies for the item you are interested in.


Contact: Please do not hesitate to contact us here for any question, inquiry or suggestion. We value your opinion!
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