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Support & FAQ's

Limited 90 Day Warranty

Your Redcat Racing product is covered under a limited warranty for a period of 90 days on the vehicle. This warranty does not cover certain items as listed below.

All warranty claims must be handled through Redcat Racing and not your hobby dealer. Go to the Warranty Form.

If you believe you have a warranty claim, simply fill out the form in the link above and include all information associated with the claim.

If you have a specific part problem Redcat Racing will determine if the issue in question is covered under warranty and will contact you within 72 hours after form submission.  If determined that the part or parts are covered under warranty, Redcat will send you the part(s) at no charge. We may ask for some parts to be returned prior to sending out replacement parts such as remote controls, engines and possibly some other items.

If you have a vehicle problem, please fill out the warranty claim form and click on the vehicle button. Once the form is approved, you may send the entire vehicle back to Redcat Racing and the Redcat technicians will repair your vehicle at no charge for labor but may require payment for parts needed if they are not covered under warranty.  We will require payment for shipping the item back to you.

Redcat Racing offers a Lifetime Engine Replacement Program and the program can be seen by clicking the following link: Lifetime Engine Program

Items not covered under warranty or items that have less than a 90-day warranty:

Remote Control Covered for 30 Days
Engine Covered under Engine Program Only Link here
Gears Including spur, clutch-bell and others Not Covered Under Warranty
Clutch & Clutch Spring  Not Covered Under Warranty
Pull Start  Not Covered Under Warranty

This warranty covers defects with the materials, workmanship, or assembly at factory only. All replacement parts and warranty approvals are at the sole discretion of Redcat Racing. This warranty does not cover the items listed above.

This warranty does not cover breakage due to abuse, improper break-in, improper setup,
or improper operation.

Redcat does not accept any returns if fuel has been put into the vehicle or if the vehicle has been used in any way. New item returns are subject to a 15% restocking fee and all returned items must first receive a return merchandise number from Redcat prior to shipment.


How To Videos

Redcat has produced some training videos that will show you the proper way to setup and run your nitro vehicle.

In the setting up your nitro vehicle videos we used a Volcano SV 1/10 truck, but most nitro vehicles can be setup using the video guides below.

 

Setting up your nitro vehicle PART 1 - The Basics.
This video will show you the basics of your nitro vehicle. What you will need to run it for the first time, basic components of your vehicle & more.

 

 

Setting up your nitro vehicle PART 2 - Before the first run.
This video will show you information on your radio controller, how to install batteries, installing antenna, applying air filter oil, using loctite on metal screws and more.
 

Setting up your nitro vehicle PART 3 - Starting your vehicle for the first time.
This video will show you glow plug information, installing a fuel filter, installing nitro fuel, correct way to use the pull start, priming the engine and a lot more.

 

Breaking in your Engine.
This video will show you how to break in your engine.

 

Tuning your engine and understanding the carburetor..
This video will show how to tune your engine and will explain your high speed and low speed needles.

 

How to test and install a glowplug.
This video will show you how to test and install a glow plug.

 

Setting up the gear mesh.
This video will show you how to set the gear mesh on your spur gear.

 

How to install a Redcat electric starter.
This video will show you how to remove your pull start and replace it with a Redcat electric starter.

 

Cleaning your carburetor.
This video will show you how to clean a dirty or jammed carburetor.

 

Why does your engine rev right after starting?
This video will show you how to adjust your carburetor.

 

Why does my engine stall when I use the brake.
This video will show you proper carburetor settings to prevent stalling when braking.

 

How to deal with a flooded engine.
This video will show you how to work with a flooded engine. This occurs if the pull start is very hard to pull.

 

How to fix your pull start. Part 1.
This video will show you how to repair a pull start cord.

 

How to fix your pull start. Part 2.
This video will show you how to repair a pull start coil.

 

How to check and rebuild your clutch for your nitro vehicle.
This video will show you how to remove, check and rebuild your clutch.

 

How to remove a 2 speed sealed transmission.
For Redcat models with 2 Speed Sealed Transmission. Volcano T2 - Landslide LT - Landslide 21 - Sandstorm 21.

 

How to install a 2 speed sealed transmission.
For Redcat models with 2 Speed Sealed Transmission. Volcano T2 - Landslide LT - Landslide 21 - Sandstorm 21.

 

How to adjust shifting time on your 2 speed transmission.
For Redcat models with 2 Speed Sealed Transmission. Volcano T2 - Landslide LT - Landslide 21 - Sandstorm 21.

 

 

How to adjust the front wheel alignment of your RC vechicle.
This video will show you how to adjust front wheel alignment.

 

How to remove a nitro engine.
This video will show you how to remove a nitro engine.

 

How to adjust the the brakes on your nitro vehicle.
This video will show you how to adjust your brakes.

 

How to glue tires and rims.
This video will show you how to glue new tires onto rims.

 



More How To videos & other videos from Ali can be found
HERE


  NEW HOW TO VIDEOS are now available. These videos were created for the new nitro user. Step by step videos to show all aspects of  running your video for the first time.  Click To View
 
  View the Quick Start Guide for help with setup. 
Click Here
 
 

View vehicle manuals & the new nitro users guide. Click Here

 
  Just got a new Redcat Racing vehicle?
Please read our FAQ
 
  Check out the Engine Tuning Guide.
Tuning Your Engine for best results
 
  One page problem / solution guide. Have a quick problem? Check out this quick and easy to understand troubleshooting guide.
Click To View
 
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