Redcat does not accept any returns if fuel has been put into the vehicle or if the vehicle has been used in any way. New item returns are subject to a 15% restocking fee and all returned items must first receive a return merchandise number from Redcat prior to shipment.
Payment
We accept payment by PayPal. PayPal offer buyers the ability to pay by major Credit Card, or electronic funds transfer from your account to ours while keeping your payment information secure and private.
Shipping
We ship all of our items within two (2) business days from receiving a cleared payment. All of our items are available to the 48 Continental United States, as well as Hawaii, Alaska and Puerto Rico. Please contact us for a detailed shipping quote if you live in Hawaii, Alaska or Puerto Rico as shipping costs to these areas are generally higher than the Lower 48 states. We do charge a surcharge up front for HI, AL or PR but we will refund the difference if actual shipping charges are less! We try to keep our shipping charges fair and reasonable. Please remember these prices include not only shipping charges, but also shipping supplies, handling fees, fuel charges etc. If you have a question about our shipping policies or prices please contact us before you bid. Thank You!
Terms and Payment
We are glad that we are able to provide you with quality items at affordable prices. Please be sure of your intent on purchasing an item if you place a bid on an item. We do file unpaid item disputes through eBay if an item is purchased and not paid for. Please check out specific return policies for this specific auction. We list all items in good faith and they are available when the item is listed...some of our items are listed with 30 day timeframes and although we do our best to keep our listings updated as far as availability sometimes an item will sell out through our other auction sites, or web stores. If you purchase something that is not available or on back order we will contact you ASAP to let you know the situation and give you estimates of when it will be back in stock, at that time you can elect to wait for the item to come in, or cancel this transaction and a refund will be issued through PayPal. Again we try to catch the listings and end those auctions prior to purchases but on occasion we sell out and are unable to end an auction in time. Thank you for your understanding.
Since eBay relies heavily on the "Feedback" system please do not leave negative feedback prior to contacting us. We will work with a customer to resolve any issues that arise during a transaction. We will leave feedback for you as soon as feedback is received to ensure that you are completely satisfied with the eBay transaction.
We understand that the "buyer" is trusting the "seller" to deliver a product that is represented within the content of the seller's ad and that they are taking on most of the risk in these transactions. With that said, a buyer will never receive a negative feedback from us as long as they pay for their transaction as agreed.
We Thank You for trusting us with your business!
About Us
We operate a web based store and offer some of our products here on eBay! We have been in business since January 2008 and really enjoy helping customer's out with great products, terrific prices, and world class customer service. If you order from us expect follow up emails with tracking numbers, quick shipments, accurate products, and emails that are returned in a timely manner. We thank you for trusting us with your business.
Contact Us
Please contact us if you need anything or have any questions. We can be reached through eBay. We will most generally reply within one (1) business day to all inquiry's.
Thanks again!