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Privacy Policy :

Commitment:

Any questions or concerns can be directed to our contact us page.

SuperCCTV is committed to protecting your privacy online. Our site uses the latest security encryption software to protect the security of the information given to us from our customers. We use Equifax Secure Inc.(US) (www.equifax.com) to protect our site. When you have items into your shopping cart and you choose "checkout" , you can see our certificate – in the bottom-right of your internet web browser and the profix of service change to "HTTPS" (SSL encryption ) – so you are safe to enter your data throught an encryptation security session.

We do not sell or rent your transactional information with others. All information supplied to SuperCCTV will only be used to fulfill orders, contacting purchasers to inform them of order status, sending occasional promotional information if requested and enhancing the user experience.

Cookies:

A "cookie" is a small file that serves as an identifier stored on your machine. Although they are not required, but SuperCCTV use session cookies to make web shopping easier. For instance, when you are ready to purchase an item, you only need to sign-in as opposed to entering all of your account information again. Keeping your computer accepting our session cookies are required to shop in SuperCCTV.

Types of information we collect:

This Privacy Statement covers personal information, non-personal data collection and aggregate reporting. 

Personal information is information that is associated with your name or personal identity. SuperCCTV uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with SuperCCTV. We take seriously the trust you place in us.

To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. SuperCCTV collects and analyzes non-personal information to evaluate how visitors use our website. 

Non-personal data we collect may include the pages visited on the SuperCCTV websites, URLs (pages) into our website, IP , type of internet web browser, items browsed . Most non-personal data is collected via cookies or other analysis technologies. SuperCCTV Web pages use cookies, Web beacons and other technologies for data analysis and personalization services. SuperCCTV also places ads on other websites that may use cookies.

Special Offers, Account Updates and Opting Out
We may occasionally send our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings which we believe to be of value to our customers and users. In order to do this, we may enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to our customers and users.

We may communicate with the users of the Site via email, telephone, mail, or fax in order to provide requested services, content, product information, notification of special offers, or in regard to customer service issues relating to an account. The users of the Site are always given the opportunity to opt-out of having their online information used for purposes not directly related to the Site at the point when we ask for the information or when they receive an online requested promotional communication.

For example, our email messages have an "unsubscribe" feature for users who no longer wish to be notified about special offers in the future. This feature links directly to our Marketing Dept where users can manage all of their email subscriptions. Users can simply select to unsubscribe method described in the email message and their email address will be removed from our list. If a user receives an email message at more than one email address, he or she should individually type in the other addresses as well to ensure proper updating of their account information.

Children Privacy:


SuperCCTV is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. SuperCCTV does not knowingly collect information from children under the age of 13 and its websites does not target to children under 13. 

Users of the Site can always update the personal information that they have provided and contact us to request more information simply by accessing and updating their account information on the Website or by emailing us using contact us form.

This Statement must be understand combined with our Terms of use Policy and Shipping & Returns Policy statements.

Additional Information:

Please, use conatct us form  

 

SHIPPING POLICY

 

WHEN PAID BY CREDIT CARD, WE JUST ARE ABLE TO SHIP TO THE BILLING ADDRESS.

PERFECT MATCH OF CVV, ADDRESS AND ZIP CODE IS ALSO ENFORCED FOR CREDIT CARD PAYMENTS.

Shipping and Returns Policy:

 

SuperCCTV would like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy. We suggest you read the complete returns policy before you make your purchase.

 

General Policies:

  • Shipping charges are non-refundable, no exeptions.

  • All exchanges and returns require a Return Merchandise Authorization (RMA) number. We are going to refuse receive returns without an RMA.
  • An RMA must be requested within 20 days of the original invoice date. Thereafter, all sales are final.
  • The returned package must be received within 14 business days of the RMA issued date.
  • All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and their warranty policy.
  • When returning products, you have to use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
  • Please note all returns conditions listed below, as applicable to your return.
  • Restocking fees – usually we do not charge it but it can be applied under the condition of receiving the goods.
  • Items weighing 150 lbs. or more need to be coordinated through our Customer Care .
  • All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals.
  • Missing parts will result in restocking fee from 15% up to 35%. Damages, UPC codes missing will void your right to return the products.

Exceptions:

To ensure the most efficient processing of your return, please note that sales on certain manufacturers’ products are final. Any products that are exceptions to our regular return policy are clearly marked on the description or remarks of their respective detailed information page, and cannot be returned.

All Other Hardware Products:

  • May be exchanged or returned within 20 days of the invoice date. Thereafter, all sales are final.

  • Credit will not be given on special orders for any reason.
  • Please, note you assume responsibility for the packing of items to return – any demage will void your right to return the item .

All Software Products:

  • Unopened software can be exchanged within 20 days of the invoice date.

  • Opened software will not be accepted for return – no exceptions.

Discontinued Products:

Eventually, SuperCCTV can offer specially priced items that have been discontinued by the manufacturer. These items, clearly marked as discontinued, are not eligible for return or exchange.

Clearance Items:

Returns on clearance items are accepted within 20 days of the invoice date if the product is damaged or deemed defective. An RMA must be obtained in order for a clearance return to be accepted and processed. We cannot exchange clearance products, as we no longer have them in stock or the manufacturer has either discontinued these items.

Procedure to requesting a product return authorization:

You can choose any of these convenient methods:

  1. Send your request via email to Contact Us. . Please include your order number and detailed information why you want to return the item(s).

  2. Shortly you will have how to request a on-line return authorizations thru your account so you will be able to fill out our online form.

After Receiving Your Return Merchandise Authorization (RMA) Number

  1. Write your RMA number legibly on at least 2 faces outside of your package.

  2. Return the entire package

Crediting Your Account:

Credit will be issued, when applicable, within 5 business days of receiving your return. All refunds for credit will be issued to the same credit card account that appears on the original invoice. Shipping and handling fees are non-refundable. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within 15 business days from the time we receive your return.

Product Replacement:

When exchanging an item, you will be sent a replacement item and a new tracking number once SuperCCTV receives, approves and processes the returned item.

This Statement must be understand combined with our Terms of use Policy and Privacy Policy statements.

Additional Information:

Please, ask by contact us form

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