OUR GUARANTEES
All items are 100% new & never used.
PAYMENT TERMS
1. Accept PAYPAL only. Not accept personal check or money order.
2. Payment is expected within 3 days after auction ended. Otherwise, item will be relisted and the buyer will be reported to eBay as 'NON PAYING BIDDER' after 15 days.
3. Warning will be sent to the NON-paying buyer after 7 days the auction ended.
4. If you pay us by e-check through PAYPAL, it takes 4-5 days for your check to be cleared.
5. We will send an email notification to you after we receive your payment.
SHIPPING AND HANDLING
1. We ship to United Kingdom, Europe, United States, Australasia, Canada, Japan and Israel.
2. Shipping & Handling fee is the same to anywhere in the world.
3. No discount will be made for any combined shipments.
4. Normally item will be shipped out within 48 hours after payment is received.
5. All items are directly shipped out from Hong Kong using international airmail via Post Office. In normal situation, it takes 7- 8 days for you to receive your item in major cities and 8-14 days to other cities.
6. You can pay extra shipping fee to get EMS (Speedpost) shipping service. Normally it takes 4-6 business days only to receive order. Please contact us if necessary.
7. We only ship the item to the address listed in your paypal payment. Please make sure your shipping address is correct
8. We provide an optional shipping insurance for the buyers to buy. We are not responsible for the lost/damaged items unless you have bought insurance and can provide official documentation issued from their local post office about such a loss/damage.
9. Shipping/handling terms are non-negotiable. Pls don't bid if you do not agree.
GENERAL INFORMATION
1. Please feel free to email us any question with your eBay user ID & item number. It is normally be answered within 48 hours. If you don't hear anything back from us, please make sure your email account does not reject any incoming message. Also, check your Junk Mail or Bulk Mail Folder.
2. We only sell new items.
RETURN POLICY
1. Our item is guaranteed against defects : The valid period of replacement is 20 days after your payment. Please get our admission before shipping out. Please make sure it is not due to your misuse. Please note you have to pay your return S/H fee and our re-shipping fee. 2. We do not make any refund or reimburse S/H fee charges. Only replacement would be made. 3. No Matter what the reasons of your return, you have to be responsible for the re-shipping fee. Please pay the fee to us before returning your item.
4. If you want replacement, you must : a. return the whole item(s) in their original condition, and
b. email your replacement request to us & get our instructions. 5. Note before returning items to us: a. include the original packing slip indicating which items are being returned,
b. have a word 'RETURN' on your returned package. c. return your items within 20 days from the shipping date.
6. Return shipping address would be emailed to you after receiving your replacement request.
Note:
1. B1. Buyer is responsible to pay for any shipping and handling charges of goods return.
· 2. If the item for replacement is out of stock, we would make a refund to you instead instead of replacing goods. In this case, S/H Handing fee will still not to be refunded.
· 3. We cannot be held responsible for packages lost during return. Therefore, we highly recommend that your return be sent as an insured package. |