policies

Returns and Exchange Policy:

We will gladly replace defective item(s) or issue a refund for any defective item(s) you wish to return. If you're not satisfied with the fit, quality, color, or size of an item, we will gladly exchange any item(s) that you're not completely happy with. We accept returns and exchanges within 10 days once you have received your package.

To Make a Returns or Exchanges
If you wish to return or exchange an item(s) for any reasons besides defect (see limita-tions below), you will be responsible for return shipping charges. All you need to do is complete the return form included with your order, remembering to indicate the style, color and size of your desired replacement item(s). Ship the item(s) back in any box or envelope. We recommend using a carrier that provides tracking, as About Glamour is not re-sponsible for any lost shipments.

Please note the following limitations

The following items are NOT eligible for return:

1. Merchandise must be returned with all original tags attached.

2. in any original packaging, unworn, unwashed, and unaltered.

3. Final Sale item(s) may not be returned.

If Your Order is Wrong or Defective
If your order either contains the wrong item(s) or defective items, we'll not only pay the return shipping charges but also send you your indicated replacement(s) with free shipping as well. Contact at [email protected] anytime. We will process your request and assist you with return shipping. Complete the return form included with your order, remembering to indicate styles, color and size of your desired replacement item(s). Ship the item(s) back in any box or envelope.

Once we have received your package, your refund will be processed within 7 business days to your original payment method. You will be notified via email at the address listed on your account when this transaction has taken place.


>Download Return/Exchange Form<

Shipping Policy:

Shipping Method
Shipped from Brooklyn, NY, US via USPS, our products will arrive any physical addresses within United States. We offer only US Postal Service when you place an order. You can choose anyone as you need.

Shipping Cost
We base our shipping charges on the value of your order. Your total shipping charges will automatically compute during Checkout prior to the completion of your order with different ship-ping address. Shipping costs for order(s) placed on this site is (are) based on the weight of the total order.

Please note:

-To make sure you receive the fewest shipments possible, we'll do our best to ship everything to you at once.

-We recommend that someone be available to accept the package.　

-For all returns besides wrong or defective item(s), you are responsible for return shipping to us.

If you have any further questions concerning our policies, please refer to FAQ or e-mail us at　[email protected]

FAQ

-General-

How can I contact you? Email Address: [email protected] Phone Number: (718) 599-3044 Shop Address: 107A North 3rd Street, Brooklyn, NY 11249

How long will you reply me? We always reply customer ASAP, online service is the quicker way to get answer for your ques-tions. If you have a complex problem,we encourage you send email to us at [email protected], we will reply you as soon as possible.

When I contact you, what information do I need to provide? Give us the order#, if you don't have it, you can provide the email address, phone number and your full name.

Do you provide some confirmed info when the order has been placed? Yes, we will send three types email to customer: 1. Welcome email 2. Order confirmation email: which contains the order details (order#, product, payment status etc) 3. Shipped email: which will notify you the shipped date and tracking#

Will you contact us without any requests? Yes, we will contact you by email/phone if there are any problems of your order, and we will also notify the customer about the website activities, just like some new products, amazing product discount or sale info.

Can I get help from your local store? Yes. If you have any questions or problems, please come visit us. Our store is located at 107A North 3rd Street Brooklyn, NY 11249

-Shipping-

What shipping providers do you use? All domestic orders are shipped via the US Postal Service.

-free shipping on orders over $100

-standard shipping $6

How long will it take for item to arrive? It takes about up to 2-5 business days for orders to be processed. You will receive your mer-chandise within 3-14 business days. It depends on the choice of the shipping option, weight and location of the area. Orders are processed from Brooklyn, New York and shipped from Brooklyn, New York. For the details, please contact us at [email protected]

How long will the order be processed? It takes about up to 2-5 business days for orders to be processed. Once the payment was com-pleted, the Website Ordering system will check it soon, if the orders don’t have problems, we will make it be processed.

Can I track my package online? Yes, you will receive a shipment confirmation email with your tracking number. You can log on to http://www.usps.com/shipping/trackandconfirm.htm to track your package.

Do you ship to P.O. boxes or APO/FPO addresses? Yes.

Which countries does your online store serve? Our online store serves the United States only.

What should I do if I placed the wrong order? Please contact us at [email protected] ASAP, if the order does not ship, we will help you to make the order be correct or cancel the order, the customer need to pay the additional price or the shipping fee. We always ship the item quickly, so if the item was shipped before the cus-tomer notify us, the customer need to return the item when it was delivered.

Do you accept the phone order? Yes, we do. But for some important info, you should send email to confirm.

If the item was sold out,what should I do? Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

-Return-

Can I return/exchange my items to an About glamour retail store? Yes. You can return or exchange any item you bought through online store at 107A North 3rd Street, Brooklyn, NY 11211. Please bring your item, if you are near by.

How long should I wait for my refund or exchange? Once we have received your package, your refund will be processed within 7 business days to your original payment method. You will be notified via email at the address listed on your ac-count when this transaction has taken place.

What information should I attached on the return package? Ship the item(s) back with return form in any box or envelope. We recommend using a carrier that provides tracking, as About Glamour is not responsible for any lost shipments.

>Download Return/Exchange Form<


-Payment-

What payment types do you accept? We accept payment by Credit Card (Visa, MasterCard, American Express only through Google Checkout) and Paypal. No Cash on Delivery (COD) or alternate payment methods are available.

When is my credit card charged? The card is not charged until the product is ready for shipment, so basically within 2-5 days.

Do you charge sales Tax? We charge sales on the purchase of over $55 clothing and fashion accessories such as tights etc (4.375%), over $110 clothing(8.875%), stationery and accessory(8.875%). Sales tax is not charged on the purchase of less than $55 clothing.

-About glamour-

Do you have the real shop? Yes! Our store is located at 107A North 3rd Street Brooklyn, NY 11249.

Can you offer the invoice for my order? Yes, we can.


Privacy Notice:

About Glamour collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promo-tions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us. We may use your information collected online to process and fulfill your order. We also col-lect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an or-der confirmation notice. We recognize that it must maintain and use customer information re-sponsibly. We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone. Your credit card information and personal information is safe. Protecting your in-formation is our highest priority. All orders are transmitted over secure internet connections us-ing SSL (Secure Sockets Layer) encryption technology.