All neon signs must be shipped with some form of UPS shipping in order to be eligible for damage claims. Also, any damaged neons must be reported to us within 5 days of receiving to be eligible for the UPS claim. No exceptions.   This sign is approximately 12" x 10" in size. These come with a base that they sit on and are also wall mountable. Makes a great addition to any home and great inexpensive decoration for anything. Check out our wide selection of other neons. Most orders are usually shipped within 24-48 hours. This item is shipped VIA UPS. Tracking number will be provided to you when shipped. A surcharge will be added for Orders shipped to P.O. Boxes, shipped to Alaska, Hawaii, and Puerto Rico     Unwanted Returns & Refused Delivery: Returns falling under these categories will be treated as "Unwanted Returns", they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a refund will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.     Feedback: We strive to provide you with a 5 star shopping experience, and we thank you in advance for giving us the opportunity to gain your trust. You may have heard that  If you do honestly experience a problem with your purchase, please contact us before leaving either neutral or negative feedback. We will always work with you toward resolving issues and will do our best to accommodate you! In conclusion, we hope you have a very positive shopping experience and we thank you for choosing to shop with us!

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