Policies

All the phones we sell come with a 6 month warranty, and all the appurtenances we offer have a 3 month warranty. We provide full after-sales service to our whole sale customers. Delivery type and time Total delivery time is composed of two parts: processing time and actual shipping time. Processing time refers to the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the major destination. Our processing takes 1-2 working days normally, while shipping time depends on the Shipping Method you choose. The following is estimated shipping time for your reference.It may take extra time to a rural area. DE: 10-15 Business Days UK: 15-20 Business Days US: 10-15 Business Days AU: 12-20 Business Days CA: 12-20 Business Days FR: 25-30 Business Days Asia: 10-15 Business Days Others: 15-20 Business Days While carrier transit time and customs clearance time are beyond our control, please email us if your item is not delivered after 4 weeks so we can trace it for you. Custom Rights 1. Customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved. 2. Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform Ip mart in order to ascertain the reason for the delay. 3. We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws. 4. We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address. 5. The responsibility of the seller stops when the product has been shipped off to the address specified by the customer