Policies
How We Do Unit Blocks
Environment
We are responsible for the social, economic, educational, moral, and environmental impact of our unit blocks for the entire lifecycle, from cradle to cradle.
We start with FSC® certified Hard Rock Maple and it just gets better from there. In the end, your blocks arrive using the most environmentally responsible shipping option available.
See our Environmental Responsibility page for more information.
Shipping
We offer Free Unit Block Shipping with online tracking using our preferred carrier, the United States Postal Service. This offer includes the entire continental United States plus all APO / FPO addresses, Alaska, Hawaii, and some U.S. territories. Other shipping options are available.
We offer discounted shipping for our hard rock maple blocks to Canadian provinces; Mexico; U.K., Sweden, and the rest of the European Union; Australia, New Zealand, and Japan. We ship blocks all over the world. If your country supports PayPal payments, we already ship to your country. This includes China. Just start the checkout process, adding your contact information in Latin characters (so that we can read it), and send us a chat or email message so we can provide you with a updated discount shipping total.
See our Free Unit Block Shipping page for more information about our shipping options for all of our blocks.
Sales Tax
We do not charge sales tax on unit block orders shipped out of state unless instructed otherwise by the North Carolina Department of Revenue. If applicable, North Carolina sales tax will be added to your order during Checkout.
International Buyers
We love fulfilling your orders. Please note that we do not collect Sales Tax, Value Added Tax, GST, PST, or any other tax on international orders. You are responsible for understanding the taxes, tariffs, and customs of your own country and paying any import taxes, duties, or tariffs due on your order. We will mark your order value as the amount you pay less the cost we pay to ship your order.
See our Shopping Cart page to select payment options and complete your order and get your hands on some fabulous unit blocks.
Returns?
We will accept returns for defective unit blocks for up to 10 years after your original purchase. Please contact us if you are dissatisfied with your order for any reason. We'll do everything possible to make you happy!
See our 10 Year Warranty page for more information about returns.
Cancellations
We make custom wood products to order. When you place an order, your order may not be cancelled. If a prepaid order must be cancelled at your request, we cannot issue refunds but can issue store credit. If a prepaid order must be cancelled at our request, we will issue a refund.
Contact Us
We value your feedback. Please contact us with any questions or comments.
See our Contact Us page for more contact information.
Featured Standard Unit Blocks: Carolina Pratt Wooden Block Sets
We recommend these sets of wooden blocks for Toddlers, Preschools, Elementary School Classrooms, and Private Homes.
We’re a FSC®-certified manufacturer, which applies to products marked as FSC®-certified. The Forest Stewardship Council® promotes responsible forestry and use of forest products through third-party monitoring and verification. Our FSC® certification number is NC-COC-007619-BK. Our FSC® license code is FSC® C133487.
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