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What is the difference between an alligator clip and french barrette?
An alligator clip is a pinch clip that easily slides in the hair and is recommended for babies and fine hair. Alligator clips have the option to have a grip material added for little ones with fine hair.

The grip material is a soft rubbery material glued to the inside of an alligator clip which doesn't leave any residue or isn't sticky. Can be added for free, please include in "Message to owner" during checkout.

A French barrette is a snap mechanism that holds hair between two tension bar and fastener and is recommended for thick or long hair. More Info >>>

How do you prevent fraying?
All products are heat-sealed.

Where can I add special messages?
Please add special messages (Shipping, Referred By, Add grip material, etc) in "Message to owner" under the Payment page during your checkout process. (See image below) An email can also be sent to [email protected]. Please include order/tracking number and message.


How long will it take for my order to ship and do you offer rush orders?
All orders (except bags that are preordered) will ship within 3 - 5 days business days (excluding holidays) from receipt of payment unless other shipping arrangements have been made. I do accept rush orders and recommend that you send an email first to accommodate your needs. More Info >>>

Do you accept International orders?
Chamel's Creations does accept international orders. Please send an email to [email protected] for shipping rate. More Info >>>

What happens if my package is lost or stolen?
All orders are shipped with a confirmation from USPS and we will verify that the order was received. Therefore, we are not responsible for lost or stolen merchandise. We are more than happy to add insurance to your order, just send an email with your request.

What forms of payment do you accept?
Chamel's Creations accepts Visa, Mastercard, Discover, American Express, and Bank payments through Paypal. We also accept Money Orders; however, to ensure that your product is held, money orders must be received within 7 days of invoice date. If not received, pending merchandise will be restocked. More Info >>>

Can I return or exchange a product?
Due to the nature of our products, we do not accept returns or exchanges. If you have any questions or concerns, please inquire before placing an order.
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