Items must be returned within 14 days . Refund will be given as Money back or exchange/replacement. Refund policy details: Return Policy: -Item must NOT BE OPENED -If item is not as described -The buyer pays the cost of the return The buyer has 14 days to return the item (the buyer pays shipping fees). Buyer must contact seller within the first 7 days to report the problem, then has additional time to actually return & or resolve the problem with the seller within the 14 day allotment -Product may not be opened - Product must be deviated more then just remotely from the listing -Product can not be used in any way -